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Job Number 20037399
Job Category Housekeeping & Laundry
Location The Ritz-Carlton, Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAP
Brand The Ritz-Carlton
Position Type Non-Management/Hourly
Start Your Journey With Us
The impact you’ll make
When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place.
Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. That’s the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.
Housekeeper is responsible for the uncompromising levels of cleanliness found in all areas of the hotel, ensuring our guests experience a warm, relaxed yet refined ambience during their stay. Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds, fold terry and clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway). Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
What we’re looking for
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
- Previous experience in Housekeeping ( At least 1 year of related work experience in Residences/Condos is required )
- Customer Service & detailed Oriented
- Able to multi-task in a fast phase environment
- Ability to communicate in English required (read, write and speak).
- Dependable and flexible for any last-minute request.
- Must provide high standards of cleanliness at all times
- Ability to lift 35lbs.
- Able to work in any shifts including weekends and holidays
- Excellent communication skills and understanding the importance of engaging with owners.
This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional demeanor, clear communication and appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.
You’re welcome here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.