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Job Number 20037390
Job Category Engineering and Facilities
Location The Ritz-Carlton, Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAP
Brand The Ritz-Carlton
Position Type Non-Management/Hourly
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Respond and attend to guest repair requests. Communicate effectively with guests/customers to resolve maintenance issues. Perform preventive maintenance air conditioning systems, kitchen, commercial and residential appliances, mechanical room equipment, including cleaning and lubrication. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
The ideal candidate:
- Must possess excellent trouble-shooting skills with the ability to document repairs and maintenance to be carried out in a timely, accurate, and efficient manner
- Ability to compute basic mathematical calculations
- Excellent guest service skills and Ability to communicate in English required (read, write and speak).
- Engineering Certifications in HVAC, plumbing, electrical and mechanical a plus
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, and anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.