Marriott Careers

SrMgr-Meetings&Special Events*

Grand Cayman, Cayman Islands
Event Management


 

Check out pictures from associates at this location, and some videos too!

Posting Date Jun 24, 2020
Job Number 20037376
Job Category Event Management
Location The Ritz-Carlton, Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us

 

*Renewal posting for Caymanians, PR, and Cayman Status holders only*

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

 


JOB SUMMARY

 

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events and key accounts.  Ensures a seamless turnover from sales to service back to sales.  Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.  Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.  Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

 

CANDIDATE PROFILE

 

Education and Experience

 

 

Must have a minimum of 5 progressive years of experience in Meetings & Special Events

 

• 5+ Years’ Management experience in a luxury hospitality environment, working with external clients and third party vendors

 

• Excellent communication skills, verbal and written, in English

 

 Knowledge of menu planning, food presentation, banquet and event service operations

 

 

• Ability to manage guest room, meeting space inventories and effectively manage expenses

 

• Broad understanding of facility management

 

• Strong Customer development and relationship management skills

 

• Knowledge of overall hotel operations as they affect the department

 

• Knowledge of Audio Video products and services

 

• Strong skills in Communication, Problem-solving, Customer Relations

 

• Effective decision making skills

 

• Must be able to multi-task and perform under pressure to meet deadlines

 

• Ability to work evenings, weekends and public holidays as needed

 

 

 

 

 

 

 

 

CORE WORK ACTIVITIES

 

 

 

 

 

 

Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Apprises property of all groups that will impact property operations.

• Executes event management strategy that is aligned with the company’s business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

 

Managing Profitability

• Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Manages department controllable expenses to achieve or exceed budgeted goals.

 

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action plans.

• Attends and participates in all pertinent meetings.

• Reviews staffing levels to ensure that guest service and operational needs are met.

 

 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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