Marriott 职业

餐饮厨房 - 中厨行政总厨

上海, 中国
餐饮服务和烹饪


 

职位发布 Jun 23, 2020
职位编号 20037352
工作类别 餐饮服务和烹饪
地点 上海雅居乐万豪酒店, Lot 559, Xizang Road Central, Huangpu District,, 上海, 上海, 中国 在地图中查看
品牌 Marriott Hotels Resorts /JW Marriott
编制 全职
重新安置?
职位类型 管理人员

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万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。

 

作为上海最大规模的万豪品牌酒店,上海雅居乐万豪酒店20111124日正式开业,其落座于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园。步行至南京路步行街仅需30秒,也可步行至上海繁华的著名景点 —— 外滩,苏州河及新天地。

 

 

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

 


 

JOB SUMMARY

 

Exhibits culinary talents in Chinese cuisine by personally performing tasks while leading the staff and managing all food related functions.  Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.  Supervises all kitchen areas to ensure a consistent, high quality product is produced.  Responsible for guiding and developing staff including direct reports.  Must ensure sanitation and food standards are achieved.  Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).

 

CANDIDATE PROFILE 

 

Education and Experience

  • High school diploma or GED;8 years experience in the culinary, food and beverage, or related professional area.

    OR

  • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 6 years experience in the culinary, food and beverage, or related professional area.

 

CORE WORK ACTIVITIES

 

Leading Chinese Cuisine Kitchen Operations for Property

  • Leads kitchen management team.

  • Provides direction for all day-to-day operations.

  • Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

  • Encourages and builds mutual trust, respect, and cooperation among team members.

  • Serving as a role model to demonstrate appropriate behaviors.

  • Ensures property policies are administered fairly and consistently.

  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

  • Supervises and coordinates activities of cooks and workers engaged in food preparation.

  • Demonstrate new cooking techniques and equipment to staff.

     

    Setting and Maintaining Goals for Culinary Function and Activities

  • Develops and implements guidelines and control procedures for purchasing and receiving areas.

  • Establishes goals including performance goals, budget goals, team goals, etc.

  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

  • Manages department controllable expenses including food cost, supplies, uniforms and equipment.

  • Participates in the budgeting process for areas of responsibility.

  • Knows and implements the brand's safety standards.

     

    Ensuring Culinary Standards and Responsibilities are Met

  • Provides direction for menu development.

  • Monitors the quality of raw and cooked food products to ensure that standards are met.

  • Determines how food should be presented, and create decorative food displays.

  • Recognizes superior quality products, presentations and flavor.

  • Ensures compliance with food handling and sanitation standards.

  • Follows proper handling and right temperature of all food products.

  • Ensures employees maintain required food handling and sanitation certifications.

  • Maintains purchasing, receiving and food storage standards.

  • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

     

    Ensuring Exceptional Customer Service

  • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.

  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

  • Interacts with guests to obtain feedback on product quality and service levels.

  • Responds to and handles guest problems and complaints.

  • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.

  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

     

    Managing and Conducting Human Resource Activities

  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Ensures employees are treated fairly and equitably.

  • Trains kitchen employees on the fundamentals of good cooking and excellent plate presentations.

  • Administers the performance appraisal process for direct report managers.

  • Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.

  • Observes service behaviors of employees and provides feedback to individuals and or managers.

  • Manages employee progressive discipline procedures for areas of responsibility.

  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

     

    Additional Responsibilities

  • Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Analyzes information and evaluating results to choose the best solution and solve problems.

 
作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。

 




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