Jun 22, 2020Job Number
Sales and MarketingLocation
The Ritz-Carlton, Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAPBrand
Start Your Journey With Us
*Renewal Posting (for Caymanians,PR holders and Cayman Status Holders only)*
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Perform general office duties to support Sales
& Marketing (e.g. filing, sending emails, typing, faxing, and copying).
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts,
or banquet event orders). Gather materials and assemble information based on
customer needs (e.g., brochures, promotional materials). Use sales techniques
that maximize revenue. Data entry, retrieval, reconciliation, and
verification of information (e.g., commissions, leads, third parties) in
software involved in the sales process. Answer guest queries about
property facilities/services (e.g., hours of operation, general information,
packages, promotions, entertainment, restaurants, special events). May serve as
the initial point of contact for clients and communicates with them by phone
and email to respond to questions and requests. Assist with coordinating hotel
- College graduate (4 year) and luxury experience
- Demonstrate-able market
research analytical skills
- Collect data on consumer
leads and market place intelligence and consolidate information into
actionable items, reports and presentations.
- Able to compile
and analyze statistical data from hotel’s multiple sales systems
and formulate reports for senior leaders use.
- Obtain and possess Subject
Matter Expert (SME) designation, i.e., possessing a higher-level
proficiency through a series of training and certification in all sales
- Manage departments expenses
and spend relative to budget
- Working in a fast paced environment
- Ability to prioritize, organize work
assignments, focus attention on details
- Excellent communication skills, verbal and
written, in English
- Strong computer skills, (Microsoft Word, Outlook,
- Be able to work within a cohesive team and work
with minimal supervision
- Assists management in development of marketing
tools such as brochures, video, presentations, promotional materials,
direct mail and other information packages.
- Schedules and monitors social media campaigns in
- Develop and manage an image and video library
for social media content.
- Executes e-mail marketing campaigns across brand
and property channels.
- Assists with coordination of agenda for press and
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.