Marriott 职业

Room Attendant 楼层服务员

上海, 中国
客房部和洗衣房


 

职位发布 Jun 19, 2020
职位编号 20036751
工作类别 客房部和洗衣房
地点 Shanghai Marriott Hotel Pudong South, One Marriott Drive, 上海, 上海, 中国 在地图中查看
品牌 Marriott Hotels Resorts /JW Marriott
编制 全职
重新安置?
职位类型 非管理人员/小时工

加入我们并开始您的职业生涯
万豪国际的品牌组合包括 JW 万豪和万豪酒店。

万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。

JW 万豪是万豪国际豪华品牌组合的一部分,包括位于世界各地门户城市和特色度假胜地的 80 多间迷人酒店。JW 认为员工时刻应被摆在首位。 因为如果员工高兴,我们的客人就会身心愉悦。问题就这么简单。我们酒店提供与众不同的工作经历。在这里,您将成为社区的一部分并体会到与多元化同事团体之间真正的情谊。JW 创造了培训、发展和认可的机会;最重要的是,创造了员工能在奢华环境中真正追求热情的工作场所。殷勤地招待客人始于我们关怀员工的方式。这就是 JW Treatment™。

MAJOR RESPONSIBILITIES 责任概要

Under the guidance and supervision of the Floor Supervisor within the limits established Sheraton Yunfu xinxing Hotel, Housekeeping Department policies and procedures; responsible for cleaning of the guest room, and in a timely manner to the guest request to make timely feedback, maintain the cleanliness, orderliness and sanitary condition of assigned Floor rooms and its surrounding Public Areas, including service areas, linen pantry and supply storeroom, lift lobbies and backstairs.

在楼层主管的指导下,负责客人房间的清洁工作,并且对客人提出的要求及时作出反馈,共同建立酒店、客房部的政策和流程,维持清洁保养、井然有序的状态,包括公共区域、服务区域、工作间、储藏室、电梯间和后通道。
SPECIFIC DUTIES 工作任务
  1. Ensure day-to-day operational efficiency of the section.
确保每天完成部门所分配的工作。
  1. Collect and sign for section card key and get reports from the Floor Supervisor, ensure complete information is on hand before starting the day’s job including special information such as allocated VIP and group rooms.
领取钥匙后签字并且在开始上班之前拿到所需要的信息,比如当天要到达的贵宾及团队。
  1. Ensure proper procedures in cleaning/servicing/turning down beds are strictly followed.
严格遵守清洁、服务、开夜床的程序。
  1. Observe proper bed making as instructed according to approved procedures.
按照标准程序进行铺床工作。
  1. Observe proper procedure in cleaning bathroom/toilet with the use of the right chemicals.
使用清洁剂,按标准流程清洗浴室“三缸”。
  1. Replenish all guest amenities and stationeries consumed by guest according to standard set up.
补充所有客用品,以及客人消耗的文具用品,并按照标准放在指定的位置。
  1. Dust all furniture, fixtures and fittings to ensure they are free from dust.
清洁家具灰尘,确保所有固定地方及死角没有灰尘。
  1. Vacuuming daily carpets and upholstery properly. Spot shampoo carpet and upholstery, to maintain its clean appearance.
每天吸尘以及布制品的局部清洁,使之保持良好的外观。
  1. Refrigerator glasses should be clean, spotless and free from dust.
酒水柜里的玻璃杯必须保持清洁,无污点并无灰尘。
  1. Hang properly, inside the wardrobe, and guests clothing found in the room.
为客人挂好衣物。
  1. Water potted plant wherever necessary.
需要时给植物浇水。
  1. Maintain upkeep of flower arrangement in the rooms. Request for replacement if necessary.
需要时维护或更换鲜花。
  1. Set temperature in rooms, as instructed.
根据标准调节温度。
  1. Remove stale/rotten fruits in the rooms.
将不新鲜的水果撤出房间。
  1. Immediately report to the Floor Supervisor any missing or damaged furniture, fixture and equipment.
如果有遗失的家具、固定资产和设备立即报告主管。
  1. Carry out spring cleaning program assigned by the Floor Supervisor, especially during low season.
落实主管分配大清洁的房间,尤其在淡季。
  1. Clean widows according to procedure.
根据计划清洁窗玻璃。
  1. Shampoo carpet, as instructed.
根据安排对地毯进行除渍。
  1. Polish marble flooring according to schedule. Vacuum, brush and sop shampoo corridor carpets, wipe and Polish Corridor wood works, polish metal fixtures in the corridors.
大理石地面抛光吸尘,清洗走廊地毯,走廊木制品和金属物品的表面擦灰。
  1. Maintain cleanliness of lift lobbies (guest elevator landing area), and standing ash ums frequently during tour of duty.
维持客梯口的清洁,随时清洁立式烟缸。
  1. Bring down rubbish and empty bottles to waste disposal area.
清理垃圾扔到指定区域。
  1. Remove room service trays and trolley from rooms. All rooms’ trolleys and trays left in the rooms or corridor are to be removed to the service pantry IMMEDIATELY, for collection by room service staff. Instruct Housekeeping Order Taker to inform Room Service for collection as soon as noticed.
移走房内或走廊上客房送餐的盘子和车子并打电话给办公室文员通知送餐服务员立即收走。
  1. Forward all lost and found items to the Floor Supervisor. All items found in the rooms must be reported IMMEDIATELY to the Order Taker.
将客房内客人遗留物品告知主管,并且立即报告给文员。
  1. Report to the Floor Supervisor and Housekeeping Order Taker immediately for valuable items found.
立即报告主管和文员客人遗留有价值的东西。
  1. Fill in all information in the Lost and Found report.
将客人遗留物品的信息写清楚。
  1. Valuable items should be surrendered to Housekeeping Office right away and normal items before going to lunch or at the end the shift duty.
贵重物品要立即交到办公室或者由大堂副理取走,别的东西可以在吃饭或者下班时带下来。
  1. Check for guest consumption daily.
检查每天客人消耗物品。
  1. All refrigerator consumed items must be replenished in the rooms wile room attendants are carrying out room cleaning.
客房服务员进行客房清洁的同时补充所有的冰箱消耗品。
  1. Call LDY immediately for laundry collection before 12:00am daily.
在12点前打电话给洗衣房收取当天送洗衣物。
  1. Ensure used laundry list and laundry bags are replenished.
确保补充好洗衣单和洗衣袋。
  1. Prepare room attendant report.
填写清洁服务工作报表。
  1. Ensure rooms are checked properly and that discrepancies are properly marked down in the report. Inform the Floor Supervisor.
确保房态差异被检查好并做好记录,通知主管。
  1. Carry out turn down service according to approved procedure.
根据要求做好夜床。
  1. Check room status and fill in the room report.
检查房态和填写工作单。
  1. Help maintaining security by reporting any suspicious looking characters on the floor.
协助安保并报告可疑人物。
  1. Damaged and stained linen must be returned to linen room.
如发现有污渍和破损的布草必须立即还到布草房。
  1. Report repair and maintenance required in the guest room to the engineering department immediately to the Order Taker to ensure that everything in the room is functioning according to the standards set by the rooms. Inform the Floor Team Leader immediately.
向工程部报告客房内的维修和维护,以确保客房内的所有设施均按照客房设定的标准运行。 及时通知楼层主管。
  1. Keep linen room, supply racks and service area clean, orderly, tidy and sanitary.
保持布草客用品架子和服务区清洁整齐和干净。
  1. Service toilet to be kept clean, sanitary and free from foul/ bad odor at all times.
保持工作间内厕所干净卫生无异味。
  1. Prepare report/ hand-over and submit together with key to the HSKP office before going off duty.
下班前将钥匙和报表一起交给办公室。
  1. Room attendant will do the following public area cleaning on the floors: Vacuum corridor carpet- Dust and wipe oval table and art work- Dust and wipe consul table, two table lamp shades, and remove and dust smudges on the mirror- Dusting of all picture frame/ art works on the wall.
清洁走廊:走廊吸尘-家具和木制品擦灰-桌子擦灰,灯罩擦灰,镜子无手印-画框和工艺品擦灰。
  1. Understand the pest control process of the hotel.
了解酒店虫害消杀的处理流程。
  1. Abide by the Hotel’s Policies and Procedures, Marriott Code of Business Conduct and the hotel’s team member Handbook.
遵守酒店的工作政策及程序,遵守万豪的商业行为规范以及员工手册中的条款。
  1. Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
  1. Ensure that all team members understand and follow the hotel sanitation procedures
确保所有的团队成员了解并遵守酒店清洁卫生流程。
  1. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.
确保充分的理解并遵守员工手册内容。
  1. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ,部门有权更改或补充该职位描述。
  1. Carries out any other reasonable duties and responsibilities as assigned.
完成其他任何合理的职责和分配的工作任务。
JOB SPECIFICATION 职位要求
Competency Requirement
能力要求
  1. Good knowledge of Housekeeping Guest floors daily operation.
具有良好的客房部楼层日常操作方面的知识。
  1. Flexible with working hours, able to work morning shift, evening shift, week – ends and public holidays.
能够适应变动的工作时间,可以上早班和夜班,并且能在周末和公共假日上班。
  1. Good knowledge for using chemicals and clean rooms.
具有良好清洁剂使用及清洁房间方面的知识。
Language
语言要求
Mandarin as mother tongue.
母语水平中文
Education
教育程度
At least middle school graduate
初中及以上学历
Job License
资格等级证
Nil 无




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