Marriott 职业

Attendant - Restaurant (ADD / Roon Service / Lounge / Chinese Restaurant ) 餐厅服务员(西餐厅/客房送餐/大堂吧/中餐厅)

上海, 中国
餐饮服务和烹饪


 

职位发布 Jun 24, 2020
职位编号 20036582
工作类别 餐饮服务和烹饪
地点 Shanghai Marriott Hotel Pudong South, One Marriott Drive, 上海, 上海, 中国 在地图中查看
品牌 Marriott Hotels Resorts /JW Marriott
编制 全职
职位类型 非管理人员/小时工

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Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s, comply the “Clean As You Go” policy.

确保了解并执行万豪的SOP和酒店的LSOP原则。
  • Enforce operational Standards that are periodically reviewed & updated, maintain a smooth daily operation in the restaurant.

    确保运营标准的周期性回顾与更新。
  • Be responsible for maintaining outlet safety and sanitation standards at all times.

    始终确保部门的安全和卫生标准。
  • Enforce Marriott’s 70-point sanitation checklist by having all outlets inspected on a monthly basis.

    执行万豪的70条卫生标准,每月对部门进行检查。
  • Be responsible for asset management of all outlet property and facilities.

    负责本部门的所有固定资产和流动资产。
  • Assist the follow-up after the maintenance inspection on a weekly basis.

    做好每月预防性的维修检查。
  • Enforce Marriott’s Principles of Hospitality at all times.
    始终贯彻万豪热情好客的原则。
  • Report to work in uniform with appearance standard by the scheduled time. Off with superior’s permission.

    按照酒店标准穿着工装,佩戴名牌保证良好的精神面貌上岗, 休息需得到主管的批准。
  • Attend the 15-minute Briefing and Taste Panel to understand the direction of the department \ hotel and better up-selling technique. 

    参加每日15分钟餐前例会和品尝培训以了解部门运营方向/及助于餐饮销售技巧。
  • Read and visually verify information in a variety of formats (e.g., small print).

    阅读和查看各种形式的信息(小字号印刷)
  • Stand, sit, or walk for an extended period of time or for an entire work shift.

    工作期间注意及保持一贯的个人的站立、坐姿或行走的工作状态。
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

    移动、举起、搬运、推动、拖拉少于或等于50磅重量的物品无需他人帮助
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

    控制、转动、操纵不同尺寸及重量需要精细操作技巧和手眼的协调能力。
  • Move over sloping, uneven, or slippery surfaces.
    搬运倾斜、形状不规则或表面光滑的物品。
  • Move up and down stairs and/or service ramps.
    楼梯上下移动及斜坡服务。
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

    举起物品超过头部或低于膝盖,包括弯曲、旋转、拉以及弯腰等
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

    保持工作区域在营业时间内干净整洁,在工作中保持和维护环境实行“随手清洁”的好习惯。
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

    完成关档的职责,包括存储所有可重用的产品,分解的商品,清洁所有的设备和区域,将设备放回到适当的位置,锁冰箱、补充物品,关灯,锁定门,完成日常清洁检查表。
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

    遵守公司和部门安全政策和程序,以确保一个清洁,安全,安全的环境。
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

    报告与工作相关的事故,或其他损伤发生后立即向经理/主管。
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

    使用适当的设备,穿戴适当的个人防护服(PPE)和采用正确的搬运程序,是必要的,以避免因操作不当引起的伤害。
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

    发现不安全的工作程序或操作及时纠正,并且向管理团队/安全负责人报告。
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

    遵循酒店的政策和程序,安全操作和使用存储工具,设备和机器等。
  • Complete appropriate safety training and certifications to perform work tasks.

    完成相关的安全培训和认证确保正确的完成工作任务。
  • Follow company and department policies and procedures.
    遵守公司和部门的政策和程序
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

    遵循酒店的政策和程序,确保个人的形象做到干净、卫生、专业,按照要求穿着公司制服,佩戴名牌。
  • Protect the privacy and security of guests and coworkers.
    保护客人和同事的隐私和安全
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

    按照公司的政策和程序保护公司的工具,设备,机器
  • Perform other reasonable job duties as requested by Supervisors.

    执行主管要求的其他合理工作任务。
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

    欢迎和感谢每一个客人要求面带微笑,有目光接触,使用友好的口头问候用语,称呼客人的名字。
  • Address guests' service needs in a professional, positive, and timely manner.

    专业、积极和及时的解决客人的服务需求。
  • Thank guests with genuine appreciation and provide a fond farewell.

    真诚的感谢客人并且与客人告别,欢迎下次惠顾。
  • Assist other employees to ensure proper coverage and prompt guest service.

    积极协助其他员工,以确保为客人提供及时满意的服务。
  • Support all co-workers and treat them with dignity and respect.

    维护所有同事的尊严和尊重对待他人。
  • Develop and maintain positive and productive working relationships with other employees and departments.

  • 与其他员工和部门建立积极和富有成效的工作关系。
  • Comply with quality assurance expectations and standards.
  • 遵守质量保证的期望和标准。

万豪国际的品牌组合包括 JW 万豪和万豪酒店。

万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。

JW 万豪是万豪国际豪华品牌组合的一部分,包括位于世界各地门户城市和特色度假胜地的 80 多间迷人酒店。JW 认为员工时刻应被摆在首位。 因为如果员工高兴,我们的客人就会身心愉悦。问题就这么简单。我们酒店提供与众不同的工作经历。在这里,您将成为社区的一部分并体会到与多元化同事团体之间真正的情谊。JW 创造了培训、发展和认可的机会;最重要的是,创造了员工能在奢华环境中真正追求热情的工作场所。殷勤地招待客人始于我们关怀员工的方式。这就是 JW Treatment™。


Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s, comply the “Clean As You Go” policy.

确保了解并执行万豪的SOP和酒店的LSOP原则。
  • Enforce operational Standards that are periodically reviewed & updated, maintain a smooth daily operation in the restaurant.

    确保运营标准的周期性回顾与更新。
  • Be responsible for maintaining outlet safety and sanitation standards at all times.

    始终确保部门的安全和卫生标准。
  • Enforce Marriott’s 70-point sanitation checklist by having all outlets inspected on a monthly basis.

    执行万豪的70条卫生标准,每月对部门进行检查。
  • Be responsible for asset management of all outlet property and facilities.

    负责本部门的所有固定资产和流动资产。
  • Assist the follow-up after the maintenance inspection on a weekly basis.

    做好每月预防性的维修检查。
  • Enforce Marriott’s Principles of Hospitality at all times.
    始终贯彻万豪热情好客的原则。
  • Report to work in uniform with appearance standard by the scheduled time. Off with superior’s permission.

    按照酒店标准穿着工装,佩戴名牌保证良好的精神面貌上岗, 休息需得到主管的批准。
  • Attend the 15-minute Briefing and Taste Panel to understand the direction of the department \ hotel and better up-selling technique. 

    参加每日15分钟餐前例会和品尝培训以了解部门运营方向/及助于餐饮销售技巧。
  • Read and visually verify information in a variety of formats (e.g., small print).

    阅读和查看各种形式的信息(小字号印刷)
  • Stand, sit, or walk for an extended period of time or for an entire work shift.

    工作期间注意及保持一贯的个人的站立、坐姿或行走的工作状态。
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

    移动、举起、搬运、推动、拖拉少于或等于50磅重量的物品无需他人帮助
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

    控制、转动、操纵不同尺寸及重量需要精细操作技巧和手眼的协调能力。
  • Move over sloping, uneven, or slippery surfaces.
    搬运倾斜、形状不规则或表面光滑的物品。
  • Move up and down stairs and/or service ramps.
    楼梯上下移动及斜坡服务。
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

    举起物品超过头部或低于膝盖,包括弯曲、旋转、拉以及弯腰等
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

    保持工作区域在营业时间内干净整洁,在工作中保持和维护环境实行“随手清洁”的好习惯。
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

    完成关档的职责,包括存储所有可重用的产品,分解的商品,清洁所有的设备和区域,将设备放回到适当的位置,锁冰箱、补充物品,关灯,锁定门,完成日常清洁检查表。
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

    遵守公司和部门安全政策和程序,以确保一个清洁,安全,安全的环境。
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

    报告与工作相关的事故,或其他损伤发生后立即向经理/主管。
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

    使用适当的设备,穿戴适当的个人防护服(PPE)和采用正确的搬运程序,是必要的,以避免因操作不当引起的伤害。
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

    发现不安全的工作程序或操作及时纠正,并且向管理团队/安全负责人报告。
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

    遵循酒店的政策和程序,安全操作和使用存储工具,设备和机器等。
  • Complete appropriate safety training and certifications to perform work tasks.

    完成相关的安全培训和认证确保正确的完成工作任务。
  • Follow company and department policies and procedures.
    遵守公司和部门的政策和程序
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

    遵循酒店的政策和程序,确保个人的形象做到干净、卫生、专业,按照要求穿着公司制服,佩戴名牌。
  • Protect the privacy and security of guests and coworkers.
    保护客人和同事的隐私和安全
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

    按照公司的政策和程序保护公司的工具,设备,机器
  • Perform other reasonable job duties as requested by Supervisors.

    执行主管要求的其他合理工作任务。
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

    欢迎和感谢每一个客人要求面带微笑,有目光接触,使用友好的口头问候用语,称呼客人的名字。
  • Address guests' service needs in a professional, positive, and timely manner.

    专业、积极和及时的解决客人的服务需求。
  • Thank guests with genuine appreciation and provide a fond farewell.

    真诚的感谢客人并且与客人告别,欢迎下次惠顾。
  • Assist other employees to ensure proper coverage and prompt guest service.

    积极协助其他员工,以确保为客人提供及时满意的服务。
  • Support all co-workers and treat them with dignity and respect.

    维护所有同事的尊严和尊重对待他人。
  • Develop and maintain positive and productive working relationships with other employees and departments.

  • 与其他员工和部门建立积极和富有成效的工作关系。
  • Comply with quality assurance expectations and standards.
  • 遵守质量保证的期望和标准。

职位概述
 
     完成歇业职责,包括存放所有可重复使用的物品,拆卸物品,清理所有设备和区域,将设备放回到适当的位置,锁冰箱,补充物资,关灯,锁门,并填写日常清洁检查表。布置工作区,并进行备料和维护。使用前检查所有瓷器、玻璃器皿和银器的清洁度和外观。全天保持工作区域的清洁,练习“随手清洁”程序。
 
     遵守所有公司和安全政策及程序;报告任何维护问题、安全隐患、事故或伤害;完成安全培训和认证。确保制服和个人仪表整洁而专业。维护专有信息的机密性;保护公司资产。支持所有同事,并给予尊重和尊敬。支持团队达成共同目标。遵守质量保证预期和标准。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 50 磅 (22.68 kg) 的物体。在较长一段时间内或整个工作班次中保持站立、就坐或行走。阅读和目测验证各种格式的信息(如小字说明)。抓住、转动和操控不同大小和重量的物体,这需要良好的动作技能和手眼协调。双手上举过头或下伸过膝,包括屈膝、扭身、拉伸和弯腰。在倾斜、不平整或光滑的表面和台阶上活动。上下楼梯和/或服务坡道。根据公司的标准,欢迎和答谢所有客人。使用清晰、专业的语言与他人交谈,并以适当的礼仪接听电话。履行主管要求的其他合理的工作职责。
 
 
万豪国际秉承机会均等、一视同仁的招聘原则,致力于建设多样化的员工队伍,营造包罗万象的企业文化。




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