Jun 30, 2020Job Number
Rooms and Guest Services OperationsLocation
Batam Marriott Hotel Harbour Bay, Harbour Bay Complex, Batu Ampar, Batam City, Indonesia, Indonesia VIEW ON MAPBrand
Marriott Hotels Resorts /JW MarriottSchedule
Start Your Journey With Us
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott International’s flagship brand with more than 500 global locations, is
advancing the art of hosting so that our guests can travel brilliantly. As a
host with Marriott Hotels, you will help keep this promise by delivering
premium choices, sophisticated style, and well-crafted details. With your
skills and imagination, together we will innovate and reinvent the future of
Batam is an island municipality of the Riau Islands Province of Indonesia.
Located within the northernmost region of the country, Batam is also 20 KM off
Singapore’s southern coast.
The 200 keys Batam Marriott Hotel Harbour Bay will be located on a waterfront site
adjoining the Batam Harbour Bay Ferry Terminal. On other sides, it will be
surrounded by new-build commercial and residential. The site is within 3 KM of
most of Batam’s industrial parks and major oil-and-gas-related companies. The
airport is 23 KM east of the site, or approximately 30-45 minutes by car.
hotel offers 3 restaurants and 3 bars and lounges, 5 function facilities with a
total event space of 1,720 SM. The Hotel’s ballroom – the second largest in the
city and centrally-located next to the Harbour Bay Ferry Terminal – has the
potential to be preferred venue for regional meetings, association gatherings
and social events. Recreation facilities include pool, gym and spa.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.