Feb 12, 2020Job Number
Rooms and Guest Services OperationsLocation
Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAPBrand
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Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveller seeking balance, there’s Four Points.
With 278 stylishly comfortable rooms, our Hotel is a home away from home for business and leisure travellers alike. We're in a great location opposite the Perth Arena and close to the Northbridge entertainment and dining district.
At the heart of our thriving Hotel is our team of Front Office associates who are passionate about looking after our guests and each other – they work hard and have fun doing it!
As one of our Guest Service Agents you’ll take pride in delivering the highest standard of customer service.
Your friendly and genuine care for our guests, previous experience in a Front Office / 4-5 star hotel environment, and your commitment to being your best will be the keys to your success in creating memorable experiences.
With current, unrestricted work entitlements you’ll be available to work 3-4 shifts per week on a rotating roster including evenings and weekends. You’ll also have a full, unrestricted Australian manual driver’s licence as on occasions our GSAs are required to assist with valet parking.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects seeking assistance as required.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.