Check out pictures from associates at this location, and some videos too!
Job Number 20011322
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane, Piccadilly, London, Greater London, United Kingdom VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
Skills and Knowledge unique to this position;
¨ knowledge of all F&B Standard operating procedures, quality presentation, and service and products
¨ sound knowledge of Banqueting Kitchen
¨ ability to assess quality control and adherence to service standards
¨ knowledge of and implementation of Laws relating to liquor liability, local health and sanitation standards and contract law
¨ ability to asses correct work loads for those supervised
¨ working knowledge of labour laws
Influence Skills TO….
¨ maintain revised or new Sheraton standards in product and procedure
¨ maintain all Banquet Operations standards as per current European Minimum Standards
¨ maintain service strategy for Banquet Operations
Managing Change TO….
¨ consult, and effectively and positively manage changes in operation, policy and procedures, with direct reports
¨ provide regular feedback on progress/ reports/ magazines/ trade press within the industry and how new concepts may be applied to our product
¨ generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive set
¨ generate new ideas on signature services
¨ generate new ideas on standards and setup of meeting rooms
¨ understand and effectively manage cultural needs and expectations of different groups utilising Hotel
Rapport Building TO….
¨ maintain effective and appropriate liaison with clients whilst on property for functions / events
¨ initiate Customer follow-up at conclusion of all functions / events
¨ maintain effective and appropriate liaisons with other hotel department and associates
¨ support all additional venues when requested
¨ embrace the ‘One Team One Rota’ ethos
¨ suggest and set yearly SMART objectives and goals with approval from Assistant Banquet Operations Manager
¨ conduct coaching and training sessions with casual and direct report associates as instructed by Assistant Banqueting Manager or Banquet Operations Manager
¨ conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis as advised by Assistant Banqueting Manager or Banquet Operations Manager
¨ assist with preparation and regular update of Job Descriptions and Person Specifications for direct reports
¨ assist with preparation and regular update of Departmental Training Manual
¨ assist with implementation of Training programme for Department, in conjunction with Departmental Trainer and Assistant Banqueting Manager
¨ create an environment in which direct reports can take responsibility and authority for their work and development
Informal Communications TO….
¨ actively participate in the daily F&B Briefing, when representing on behalf of Assistant Banqueting Manager or Banquet Operation Manager
¨ attend monthly Banquet Operations Meeting
¨ attend quarterly associate meeting (Park Lane Idol)
¨ actively participate in other meetings as requested
Planning / Organisation / Monitoring TO….
¨ make sure that all side duties, tasks and projects are copmpleted correctly and in a timely fashion
¨ attend a monthly department meeting
¨ attend a minimum of 2 quarterly associate meetings per year
¨ effectively manage distribution of workload amongst self and direct reports
¨ effectively manage coverage of Banquet events with regard to customer liaison
¨ assist with effectively managing manpower, overtime, lieu time, holidays as required by the business and within budgeted allowance, maintaining required productivity ratios
Initiative / Energy TO….
¨ provide creative methods for improving Customer Service
¨ continuously review and improve internal operations methods in own Department
¨ control Energy expense by turning off lights and equipment as is not needed
¨ provide information to Assistant Banqueting Manager about maintenance of rooms and equipment before broken or unusable
INDIVIDUAL / PERSONAL
Service Career Orientation TO….
¨ assist with achieving Banquet GSI targets as agreed yearly Objective & Goal setting
¨ practice 5* service standards at all times
¨ advise Assistant Banqueting Manager or Banqueting Operation Manager of any guest complaints
Personal Impact TO….
¨ project a pleasant positive and professional image to all contacts at all times
Quality Awareness TO….
¨ advise and liaise with Assistant Banqueting Operations Manager on Banqueting operational issues, standards and procedures
¨ understand, maintain and adhere to all Sheraton billing policies and procedures, or as directed by the Assistant Banqueting Manager
¨ understand and implement all Sheraton programmes as applicable to Events
Candidates must have at two years experience within a similar supervisory waiting position.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.