Marriott Careers

Floor Manager

London, United Kingdom
Food and Beverage & Culinary


Check out pictures from associates at this location, and some videos too!

Posting Date Jan 22, 2020
Job Number 20011322
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane, Piccadilly, London, Greater London, United Kingdom VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.



Skills and Knowledge unique to this position;

¨     knowledge of all F&B Standard operating procedures, quality presentation, and service and products

¨     sound knowledge of Banqueting Kitchen

¨     ability to assess quality control and adherence to service standards

¨     knowledge of and implementation of Laws relating to liquor liability, local health and sanitation standards and contract law

¨     ability to asses correct work loads for those supervised

¨     working knowledge of labour laws




Influence Skills                        TO….

¨     maintain revised or new Sheraton standards in product and procedure

¨     maintain all Banquet Operations standards as per current European Minimum Standards

¨     maintain service strategy for Banquet Operations


Managing Change                    TO….

¨     consult, and effectively and positively manage changes in operation, policy and procedures, with direct reports


Innovation                                TO….

¨     provide regular feedback on progress/ reports/ magazines/ trade press within the industry and how new concepts may be applied to our product

¨     generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive set

¨     generate new ideas on signature services

¨     generate new ideas on standards and setup of meeting rooms





Sensitivity                                TO….

¨     understand and effectively manage cultural needs and expectations of different groups utilising Hotel


Rapport Building                     TO….

¨     maintain effective and appropriate liaison with clients whilst on property for functions / events

¨     initiate Customer follow-up at conclusion of all functions / events

¨     maintain effective and appropriate liaisons with other hotel department and associates

¨     support all additional venues when requested

¨     embrace the ‘One Team One Rota’ ethos





Coaching                                 TO….

¨     suggest and set yearly SMART objectives and goals with approval from Assistant Banquet Operations Manager

¨     conduct coaching and training sessions with casual and direct report associates as instructed by Assistant Banqueting Manager or Banquet Operations Manager

¨     conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis as advised by Assistant Banqueting Manager or Banquet Operations Manager

¨     assist with preparation and regular update of Job Descriptions and Person Specifications for direct reports

¨     assist with preparation and regular update of Departmental Training Manual

¨     assist with implementation of Training programme for Department, in conjunction with Departmental Trainer and Assistant Banqueting Manager

¨     create an environment in which direct reports can take responsibility and authority for their work and development




Informal Communications        TO….

¨     actively participate in the daily F&B Briefing, when representing on behalf of Assistant Banqueting Manager or Banquet Operation Manager

¨     attend monthly Banquet Operations Meeting

¨     attend quarterly associate meeting (Park Lane Idol)

¨     actively participate in other meetings as requested




Planning / Organisation / Monitoring               TO….

¨     make sure that all side duties, tasks and projects are copmpleted correctly and in a timely fashion

¨     attend a monthly department meeting

¨     attend a minimum of 2 quarterly associate meetings per year

¨     effectively manage distribution of workload amongst self and direct reports

¨     effectively manage coverage of Banquet events with regard to customer liaison

¨     assist with effectively managing manpower, overtime, lieu time, holidays as required by the business and within budgeted allowance, maintaining required productivity ratios


Initiative / Energy                     TO….

¨     provide creative methods for improving Customer Service

¨     continuously review and improve internal operations methods in own Department

¨     control Energy expense by turning off lights and equipment as is not needed

¨     provide information to Assistant Banqueting Manager about maintenance of rooms and equipment before broken or unusable





Service Career Orientation                   TO….

¨     assist with achieving Banquet GSI targets as agreed yearly Objective & Goal setting

¨     practice 5* service standards at all times

¨     advise Assistant Banqueting Manager or Banqueting Operation Manager of any guest complaints


Personal Impact                       TO….

¨     project a pleasant positive and professional image to all contacts at all times



Quality Awareness                   TO….

¨     advise and liaise with Assistant Banqueting Operations Manager on Banqueting operational issues, standards and procedures

¨     understand, maintain and adhere to all Sheraton billing policies and procedures, or as directed by the Assistant Banqueting Manager

¨     understand and implement all Sheraton programmes as applicable to Events



Candidates must have at two years experience within a similar supervisory waiting position.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

cookie preferences