Marriott Careers

Floor Manager

London, United Kingdom
Food and Beverage & Culinary


 

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 22, 2020
Job Number 20011322
Job Category Food and Beverage & Culinary
Location Sheraton Grand London Park Lane, Piccadilly, London, Greater London, United Kingdom VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

TECHNICAL SKILLS

 

Skills and Knowledge unique to this position;

¨     knowledge of all F&B Standard operating procedures, quality presentation, and service and products

¨     sound knowledge of Banqueting Kitchen

¨     ability to assess quality control and adherence to service standards

¨     knowledge of and implementation of Laws relating to liquor liability, local health and sanitation standards and contract law

¨     ability to asses correct work loads for those supervised

¨     working knowledge of labour laws

 

TEAM LEADER

 

Influence Skills                        TO….

¨     maintain revised or new Sheraton standards in product and procedure

¨     maintain all Banquet Operations standards as per current European Minimum Standards

¨     maintain service strategy for Banquet Operations

 

Managing Change                    TO….

¨     consult, and effectively and positively manage changes in operation, policy and procedures, with direct reports

 

Innovation                                TO….

¨     provide regular feedback on progress/ reports/ magazines/ trade press within the industry and how new concepts may be applied to our product

¨     generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive set

¨     generate new ideas on signature services

¨     generate new ideas on standards and setup of meeting rooms

 

 

TEAM PLAYER

 

Sensitivity                                TO….

¨     understand and effectively manage cultural needs and expectations of different groups utilising Hotel

 

Rapport Building                     TO….

¨     maintain effective and appropriate liaison with clients whilst on property for functions / events

¨     initiate Customer follow-up at conclusion of all functions / events

¨     maintain effective and appropriate liaisons with other hotel department and associates

¨     support all additional venues when requested

¨     embrace the ‘One Team One Rota’ ethos

 

 

STAFF DEVELOPER

 

Coaching                                 TO….

¨     suggest and set yearly SMART objectives and goals with approval from Assistant Banquet Operations Manager

¨     conduct coaching and training sessions with casual and direct report associates as instructed by Assistant Banqueting Manager or Banquet Operations Manager

¨     conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis as advised by Assistant Banqueting Manager or Banquet Operations Manager

¨     assist with preparation and regular update of Job Descriptions and Person Specifications for direct reports

¨     assist with preparation and regular update of Departmental Training Manual

¨     assist with implementation of Training programme for Department, in conjunction with Departmental Trainer and Assistant Banqueting Manager

¨     create an environment in which direct reports can take responsibility and authority for their work and development

 

COMMUNICATOR

 

Informal Communications        TO….

¨     actively participate in the daily F&B Briefing, when representing on behalf of Assistant Banqueting Manager or Banquet Operation Manager

¨     attend monthly Banquet Operations Meeting

¨     attend quarterly associate meeting (Park Lane Idol)

¨     actively participate in other meetings as requested

 

MANAGEMENT

 

Planning / Organisation / Monitoring               TO….

¨     make sure that all side duties, tasks and projects are copmpleted correctly and in a timely fashion

¨     attend a monthly department meeting

¨     attend a minimum of 2 quarterly associate meetings per year

¨     effectively manage distribution of workload amongst self and direct reports

¨     effectively manage coverage of Banquet events with regard to customer liaison

¨     assist with effectively managing manpower, overtime, lieu time, holidays as required by the business and within budgeted allowance, maintaining required productivity ratios

 

Initiative / Energy                     TO….

¨     provide creative methods for improving Customer Service

¨     continuously review and improve internal operations methods in own Department

¨     control Energy expense by turning off lights and equipment as is not needed

¨     provide information to Assistant Banqueting Manager about maintenance of rooms and equipment before broken or unusable

 

 

 

INDIVIDUAL / PERSONAL

Service Career Orientation                   TO….

¨     assist with achieving Banquet GSI targets as agreed yearly Objective & Goal setting

¨     practice 5* service standards at all times

¨     advise Assistant Banqueting Manager or Banqueting Operation Manager of any guest complaints

 

Personal Impact                       TO….

¨     project a pleasant positive and professional image to all contacts at all times

 

 

Quality Awareness                   TO….

¨     advise and liaise with Assistant Banqueting Operations Manager on Banqueting operational issues, standards and procedures

¨     understand, maintain and adhere to all Sheraton billing policies and procedures, or as directed by the Assistant Banqueting Manager

¨     understand and implement all Sheraton programmes as applicable to Events

 

 

Candidates must have at two years experience within a similar supervisory waiting position.

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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