Houseman - Banquets
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Job Number 20010709
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Assist the banquet houseman captain to direct and motivates team while personally assisting in providing high quality service based on requirements and standards. Assist to monitors and controls financial responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event.
A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 4
Titles of Direct Reports – Houseman Captain, Supervisor, Asst.Manager, Manager
- 1-2 years 5 star hotel experience
- Guest satisfaction awareness
Impeccable standards of appearance
Honesty and integrity above reproach
Able to accept constructive criticism
- Total commitment
- Audio Visual Level I
- Computer knowledge
- Diploma or Degree in Hotel Management
The following are specific responsibilities and contributions critical to the successful performance of the position:
Adhering to all division and local standard policies and procedures.
Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.
Maintaining a cooperative team-like attitude in working with supervisors and fellow associates.
To receive function assignments and discuss any last minute changes with maître d.
To coordinate the performance of all banquet associates.
Houseman will always be expected to be in late shifts as all the set-ups are done post events.
Correctly and efficiently set up and break down all required banquet event and meeting room arrangements.
To maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management.
Perform all other reasonable tasks as requested by management.
Practice safe handling care and storage of all banquet equipment.
Maintain cleanliness standards in function room and storage areas.
Return all equipment not in use to its proper storage area in a clean condition before the end of each shift.
Service/freshen all meeting rooms as required, including temperature and room lighting checks.
Perform periodic and other cleaning of the area and equipment, as assigned.( Usage of Vacuum cleaners and other such equipment’s)
All Event Operations housemen will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style, theatre style, conference style, U-Shape, Hollow square, Hollow rectangle, Banquet style, T-Shape, E-Shape, Different types of buffet set up, Coffee Trolley. Set up, service, breakdown and vacuuming of all department functions to include: meetings, breakfast, lunch, dinner, receptions, banquet hall cleaners, dances/concerts, exhibits, general cleaning of all area and vacuum, outdoor catering.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.