Porter - Concierge
Check out pictures from associates at this location, and some videos too!
Job Number 20010141
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel & Spa, Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
Start your Journey with us
Sheraton is an iconic global brand with deep roots in communities around the world and a strong belief in the power of We. Together, we are better.
Travellers need more than just a luxurious bed to rest. They need space to share and collaborate. Physical space and a like-minded headspace. We are on a journey to turn all our hotels into a declaration of intent, where everyone is welcome to contribute their unique energy, discover a sense of belonging and feel part of something more.
We invite, we welcome and we connect with our guests and we are looking for exceptional people who are ready to join the movement.
Sheraton. Where the World Comes Together.
When you join Sheraton Grand Hotel & Spa Edinburgh, you join Marriott International, a global company with endless opportunities for personal and professional learning, growth and development. One of the Sunday Times’ 25 Best Big Companies to Work For in 2018 and one of the Fortune 100 Best Global Companies to work for 2019, we pride ourselves on supporting our employees with a strong focus on health and wellbeing, brought to life in our companywide TakeCare corporate culture initiative.
Welcome to the family.
We are currently recruiting for a Concierge Porter to join our award winning Concierge team at the Sheraton Grand Hotel & Spa, Edinburgh.
Our ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure.
This role plays an integral part in the guest experience by offering assistance to guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages, assisting with luggage and directing guests within and outside of the Hotel. To answer guest questions and resolve issues whilst exceeding expectations at all times.
This key team member is responsible for:
Knowing regular guest names and requirements
Accurate knowledge of hotel facilities and services
Answer guest questions and resolve guest problems
Know the names, functions and locations of the Management Team
Be aware of daily functions, events, VIP and group arrivals
To carry out any other duties as required
The successful candidate will be proactive and will be an excellent communicator (verbal and written) and hold a valid UK driving license, as well as:
Great Customer Service Skills - Must enjoy guest interaction, be able to anticipate guest needs and maintain a positive and professional attitude at all times.
Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
Essential Computer Skills - Knowledge of Opera is preferred, Microsoft Word and Excel is essential.
In return we offer you a share in Tips as well as unlimited career opportunities, industry leading benefits (including: Uniform, complimentary laundry, free meals on duty, a dental plan worth £1,000 per year; an optical plan; discounts on spa, travel and our restaurant) and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression.
Salary: £17,080 per annum
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.