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Job Number 20008222
Job Category Housekeeping & Laundry
Location Manila Marriott Hotel, 2 Resorts Drive, Manila, Philippines, Philippines VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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DUTIES & RESPONSIBILITIES
Enter the building using the appropriate entrance.
Always wear the proper uniform and be well-groomed.
Clock in at schedule time.
Must be reliable; willing to work weekends, holidays and different shifts. Physically fit and have the ability to bend, stoop and lift.
Complete appropriate safety training and certifications to perform tasks.
Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations.
Keep management informed of all problems or unusual matters of significance with respect to the refreshment center operation so corrective measures can be taken.
Follow up to confirm that all attendants’ notes are relayed to management.
Any and all assignments of Floor Supervisor, Assistant Executive Housekeeper or Director of Sales must be followed through.
Pick-up room reports and keys to assigned areas daily. All keys must be signed for in the key sign-out log.
Proceed straight to the linen room, removing cart, which has been stocked the night before, and start to make up rooms in your section.
Check out will be done first; the only exception to this is a special request.
Continue from room to room, being careful to observe all “Do Not Disturb” signs.
Record actual status of the room and report mini bar consumption.
Proceed immediately to Laundry if guest has item inside the room for laundry service.
Knock on guest room doors and announce yourself as instructed.
Ensure all in-room accessories and promotional materials are present and replace if required
Respond to requests from guests and assign to the proper attendant.
If unable to accommodate a guest request, contact management to resolve the issue.
Prepare the weekly fixed-staffed schedule, projected progress reports each week, time cards.
Type purchase order/s.
Prepare red stickers for Housekeeping associates.
Prepare payroll each week for DOS’s approval.
Administer Lost and Found policy.
Synchronize each handheld computer with software program at the end of the day.
Prepare a listing of rooms to inventory each day, prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory.
Supervise the daily Housekeeping procedures as follows:
Ensure Platinum and VIP pre-blocked rooms are received from the Front Desk manager by 10:00 A.M. daily and assigned to the supervisors. Notify the Front Desk Manager when ready.
Ensure the daily discrepancy report is completed and distributed to the Front Office Manager and Accounting department.
Monitor the room availability report hourly. Advise supervisors when VR pool is on critical level.
Run the departure report daily at 12:00 noon. Verify the status of each room on this list and report findings to the Front Desk.
Run and prepare VD report for the preventive maintenance attendant at 8:00 A.M. and 1:00 P.M.
POLICIES and PROCEDURE
Protects the privacy and security of guests and co-workers.
Protects company tools, equipment, machines or other assets in accordance with company policies and procedures.
Ensures uniform, nametags and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information
Anticipates guests’ service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Addresses guests’ service needs in a professional, positive and timely manner
Answer telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate and professional language. Provides assistance to co-workers, ensure they understand their tasks.