Jan 15, 2020Job Number
Rooms and Guest Services OperationsLocation
Batam FP, One Marriott Drive, Batam City, Indonesia, Indonesia VIEW ON MAPBrand
Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
The 192-key Hotel is currently operating as the Allium Batam Hotel. First opened in 1994, the Hotel will undergo a phased refurbishment with a scheduled conversion opening under the Four Points brand in March 2020. The Four Points Batam offers 3 Food & Beverage outlets and comes with 4 meeting rooms and 1 Ballroom that caters for 1000 people.
Batam, one of the largest islands in the Riau archipelago, is located 20 KM off Singapore’s south coast. The city has successfully attracted a number of local and multinational companies and is also a popular tourist destination in Indonesia. Batam is connected to overseas destinations including Singapore, Kuala Lumpur, Johor Bahru through its five ferry terminals, and is linked to most Indonesian cities via Hang Nadim International Airport. Situated in the central of Nagoya district and a 10 minute proximity to the Harbour Bay ferry terminal, the Hotel is located at the intersection of arterial roads Jalan Raja Ali H. and Jalan Duyung.
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.