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Job Number 20007992
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
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The Bell Captain is required to ensure all guest's and associate needs, queries and problems are anticipated and resolved in a timely manner, plus be responsive to requests/instructions of Manger on Duty- Concierge/ BellDesk/ Chief Concierge and Front Office Manager.
Attend all rostered shifts including shift work and weekend work in accordance with rosters.
Be familiar and knowledgeable of daily events, promotions, V.I.P.'s, opening hours and menus of Restaurants.
Knowledge of Hotel facilities, services and local area and attractions.
Liaison between guests and Tour Operators.
Maintain an up-to-date knowledge of transport and tour services.
Effectively communicate by disseminating information to associated departments.
Accommodate any and all guest’s needs and requests. Ethically Utilize industry contacts to satisfy guest needs.
Be pro-actively involved in the hotel's operation and assist Driveway, Bell Desk and Front Desk during periods of peak times.
Keeping up-to-date with any events within the hotel.
Conduct performance counselling with associates as required.
To work as and where directed by Management plus follow all reasonable requests.
Preferred Attributes and Qualifications:
Previous experience in similar role
Excellent Customer Service Skills
Capable knowledge of Opera PMS
Proven ability to work under pressure