Marriott Careers

Bell Captain

Sydney, Australia
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Jan 15, 2020
Job Number 20007992
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


Position Summary:


The Bell Captain is required to ensure all guest's and associate needs, queries and problems are anticipated and resolved in a timely manner, plus be responsive to requests/instructions of Manger on Duty- Concierge/ BellDesk/ Chief Concierge and Front Office Manager.


Core Activities:


  • Attend all rostered shifts including shift work and weekend work in accordance with rosters.

  • Be familiar and knowledgeable of daily events, promotions, V.I.P.'s, opening hours and menus of Restaurants.

  • Knowledge of Hotel facilities, services and local area and attractions.

  • Liaison between guests and Tour Operators.

  • Maintain an up-to-date knowledge of transport and tour services.

  • Effectively communicate by disseminating information to associated departments.

  • Accommodate any and all guest’s needs and requests.  Ethically Utilize industry contacts to satisfy guest needs.

  • Be pro-actively involved in the hotel's operation and assist Driveway, Bell Desk and Front Desk during periods of peak times.

  • Keeping up-to-date with any events within the hotel.

  • Conduct performance counselling with associates as required.

  • To work as and where directed by Management plus follow all reasonable requests.



    Preferred Attributes and Qualifications:


  • Previous experience in similar role

  • Excellent Customer Service Skills

  • Capable knowledge of Opera PMS 

  • Proven ability to work under pressure

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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