Front Desk Supervisor - 40 hrs
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Job Number 20007697
Job Category Rooms and Guest Services Operations
Location Preston Marriott Hotel, Garstang Road, Preston, Lancashire, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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To oversee the Front Desk during scheduled shifts. To promote a high degree of job efficiency from all Front Desk associates in order to ensure the highest levels of guest service and maximizing revenue.
Previous experience in a similar operation (preferred)
Previous experience of a front desk system (preferred)Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
High Standard of personal hygiene and appearance
- Pro-active and reliable
Able to work alone and within a team
- Flexible – shift pattern
- Education or Certification
The following are specific responsibilities and contributions critical to the successful performance of the position:
Ensure the switchboard is answered within 3 rings and all messages or faxes are passed to the guest within five minutes of receiving.
Operate switchboard and deal with messages and enquiries as required.
Take individual reservations using the Marsha Reservations System and be able to deal with advance reservations, taking bookings and special requirements, where necessary.
Receive guests on arrival following the ten yard rule; ensure all guest information is entered into the Front Office System.
Prepare cash for banking on a daily basis, complete shift payin and balancing of shift, assisting colleagues as necessary.
Ensure that a proper handover takes place and that all relevant information is passed over from shift to shift.
Ensuring that a high level of customer care is maintained at all times, especially when under pressure. Record and deal with guest complaints, comments and inform the manager on duty.
Maintain the guests privacy code of conduct at all times.
Maximise profits through in house selling.
Scout and enroll guests into the Marriott Rewards programme and ensure achievement of monthly targets. (After we have become a Marriott)
Provide accurate and detailed handover for the next shift.