Marriott Careers

Front Desk Supervisor - 40 hrs

Preston, United Kingdom
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Jan 15, 2020
Job Number 20007697
Job Category Rooms and Guest Services Operations
Location Preston Marriott Hotel, Garstang Road, Preston, Lancashire, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


Job Summary

Job Summary 

To oversee the Front Desk during scheduled shifts. To promote a high degree of job efficiency from all Front Desk associates in order to ensure the highest levels of guest service and maximizing revenue.

  • Previous experience in a similar operation (preferred)

  • Previous experience of a front desk system (preferred)

    Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)

  • High Standard of personal hygiene and appearance

  • Pro-active and reliable
  • Able to work alone and within a team

  • Flexible – shift pattern
  • Education or Certification



The following are specific responsibilities and contributions critical to the successful performance of the position:

  1. Ensure the switchboard is answered within 3 rings and all messages or faxes are passed to the guest within five minutes of receiving.

  2. Operate switchboard and deal with messages and enquiries as required.

  3. Take individual reservations using the Marsha Reservations System and be able to deal with advance reservations, taking bookings and special requirements, where necessary.

  4. Receive guests on arrival following the ten yard rule; ensure all guest information is entered into the Front Office System.

  5. Prepare cash for banking on a daily basis, complete shift payin and balancing of shift, assisting colleagues as necessary.

  6. Ensure that a proper handover takes place and that all relevant information is passed over from shift to shift.

  7. Ensuring that a high level of customer care is maintained at all times, especially when under pressure.  Record and deal with guest complaints, comments and inform the manager on duty.

  8. Maintain the guests privacy code of conduct at all times.

  9. Maximise profits through in house selling.

  10. Scout and enroll guests into the Marriott Rewards programme and ensure achievement of monthly targets.  (After we have become a Marriott)

  11. Provide accurate and detailed handover for the next shift.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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