Group Sales Manager
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Job Number 20007653
Job Category Sales and Marketing
Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP
Brand W Hotels
Position Type Management
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The Groups Sales Manager manages, negotiates and converts groups business of rooms including banqueting. The contracting of groups, until the hand over to the Conventions services team, in addition to managing the function diary inventory.
Must demonstrate high energy levels & provide consistently high levels of customer service in accordance with W standards & programs.
Duties & Responsibilities:
Conducts site inspections for prospect and tentative group bookings.
Develops and maintains relationships with key clients and establishes a client base of meeting planners, organizations and corporate businesses through continues direct sales efforts.
Responds promptly (within 24 hours) to guest requests, inquiries, and follows up to ensure utmost guest satisfaction.
Works collaboratively with GSOs, Convention Bureau, 3rd party intermediaries and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.
Strive to achieve personal and hotel revenue goals.
Close the best opportunities for the hotel based on market conditions and hotel needs.
Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
Interact with guests to obtain feedback on product quality and service levels.
Handle guest concerns and obstacles.
Attend pre- convention meetings
Promote the use MI Leads (cross-selling tool).
Acquire full knowledgeable understanding of the new Marriott Loyalty program.
Participate in trainings and other sales-related meetings as required.
- Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines.
Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
To participate in departmental and Marriott courses as required.
Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department.
Participate in annual Engagement survey.
Must demonstrate an awareness of the importance of body language in communication and interaction with others.
Take part in special projects as directed by the DOGS and DOS
The typical working schedule of the Group Sales Manager is from Monday to Friday from 09.00 AM to 18.00 PM but may be flexible depending on the business.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- Must be able to speak, read, write and understand Spanish, English and German used in the workplace and in the segmented markets
Proven luxury hotel sales experience.
Strong analytical capabilities
Excellent communication skills, both verbal and written
Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative
Enjoys working as part of a team
Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.