Jan 15, 2020Job Number
The Ritz-Carlton, Toronto, 181 Wellington Street West, Toronto, Ontario, Canada VIEW ON MAPBrand
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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
to Applicants: The
Ritz-Carlton, Toronto takes seriously its obligations under provincial human
rights and accessibility legislation (such as the Accessibility for Ontarians
with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova
Scotia Accessibility Act). We are happy to provide accommodations to job
applicants needing assistance. If you require an accommodation in relation to
this job posting, our online application or an interview, please call
905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will
respond to your request. Please note that this phone number and email are only
for those individuals who would like to request an accessibility accommodation
as part of the recruiting process.