Marriott Careers

Chinese Speaking Host/Hostess 24hrs

London, United Kingdom
Food and Beverage & Culinary


 

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 14, 2020
Job Number 20000533
Job Category Food and Beverage & Culinary
Location W London, 10 Wardour Street, London, Greater London, United Kingdom VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

KEY ATTRIBUTES

 

Ø  Possess a good command of English

Ø  An excellent verbal manner and proven customer service skills

Ø  Good knowledge or experience of the hospitality industry

Ø  Good organisation  skills with an attention to detail

Ø  A team Player with flexible & positive attitude

Ø  Hardworking and consistent

Ø  Chinese language would be considered a great advantage

 

DESIRABLE ATTRIBUTES

 

Ø  Previous experience in hosting

Ø  Previous experience using booking systems

Ø  Be able to demonstrate experience in complaint handling

Ø  Passion for the hospitality industry

Ø  Able to work in a fast paced environment & remain calm under pressure

Ø  Previous brand experience or knowledge

 

MAIN DUTIES & RESPONSIBILITIES

 

This role requires the following responsibilities, which include but are not limited to;

 

o   Represent and be the face of the hotel/bar to all guests

o   Must be highly interactive

o   Appearance must be clean, tidy and to brand standard at all times – dress code is night out and business meeting

o   Behave in a friendly and courteous manner during all interactions

o   Greet guests with a warm welcome, open body language and a smile always as this can impact on how guests respond to the company’s offers

o   Handle all guest interactions with the highest level of professionalism

o   Maintain a clean work environment

o   Understand layout, floor plan and different seating styles based on group size and demographic

o   Allocate tables for each reservation based on guest and business needs

o   Lead guests to their seats and make sure they are properly served

o   Guide guests in a timely fashion and building repoire

o   Ensure that guests are always comfortable and made to feel welcome

o   Ensure guests are seated comfortably and are also managed in orderly manner

o   move around the establishment to make sure all guests are well taken care of

o   Entertain walk-in guests who have found their own seats and advise them accordingly always accommodating them as much as possible

o   Make efforts towards pacifying displeased guests and if things get out of hands, revert to the appropriate supervisor

o   Oversee and keep track of minimum spends in accordance to prearrangement

o   Work together with the management and other members of staff of the company in order to ensure top quality service delivery to guests

o   Explain breakfast concept and log hotel guest details

o   Accommodate to the needs of the guests to the best of one’s ability

o   Exercise efficient communication to floor staff and bar staff

o   Have a sound knowledge of the area and local venues

o   Exercise due diligence with regard to the entry of guests entering the premises

o   Perform other duties/tasks and projects as assigned

o   Abide by the policies and procedures as set out in the Associate Handbook and any other applicable policies

As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above.

 

 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



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