Marriott Careers

Casino Security Manager

Cairo, Egypt
Golf, Fitness, and Entertainment


 

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 02, 2020
Job Number 20000291
Job Category Golf, Fitness, and Entertainment
Location Cairo Marriott Hotel & Omar Khayyam Casino, Saraya El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


JOB SUMMARY

Serves as the manager on duty and directs daily casino operations. Position directs, trains and assists employees to serve guests and verifies that proper standards are followed. Verifies the highest levels of hospitality and guest service are provided while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Enforces policies and procedures to monitor and evaluate performance of personnel to verify casino operation in accordance with local gaming regulations.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in Casino Administration or related professional area.

OR

• 2-year degree from an accredited university; 1 year experience in Casino Administration or related professional area.

CORE WORK ACTIVITIES

Managing Casino Work, Projects, and Policies

• Supervises the scheduling, opening and closing of all table games, slot area and cashier operations.

• Manages for the integrity of all gaming activity and equipment in casino.

• Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.

• Enforces established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.

• Liaisons with Lead Slot Technician on adjustments and repairs of games.

• Coordinates and implements casino work and projects as assigned.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.

Maintaining Casino Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Submits reports in a timely manner, ensuring delivery deadlines.

• Verifies that profits and losses are documented accurately.

• Maintains a strong accounting and operational control environment to safeguard assets.

• Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

• Promotes high visibility of casino in local market areas.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Sets a positive example for guest relations.

• Promotes positive customer relations.

• Monitors and handles guest complaints by following the instant pacification procedures.

• Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.

• Provides guidance and professionalism on all disputes that may arise in the casino.

Leading Casino Teams

• Manages a team of casino staff; prioritizes projects and workload of the team and its individual members, and establishes deadlines around those priorities.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.

• Motivates and provides a work environment where employees are productive.

• Imposes deadlines and delegates tasks.

• Provides an "open door policy" and is highly visible in areas of responsibility.

• Understands how to manage in a culturally diverse work environment.

• Manages the quality process in areas of customer service and employee satisfaction.

• Manages all employees tactfully with an eye on fairness and maintaining high employee morale.

• Oversees rating-related duties.

• Supervises all Casino Operations personnel on shift.

• Indirectly supervises Casino Housekeeping, Slot, and Casino Beverage staff.

• Verifies that all the casino operations supervisors and employees adhere to their respective departmental procedures.

Managing and Conducting Human Resource Activities

• Supports the development, mentoring and training of employees.

• Provides constructive coaching and counseling to employees.

• Develops succession plans

• Works with the Director of Human Resources to verify that all programs relating to employees’ compensation, benefits, and working conditions are adequate to attract and retain a high-quality, productive workforce.

• Participates in recruiting, interviewing, and selecting/promoting key management personnel in departments.

• Manages the performance review/merit increase process as defined.

• Reports payroll hours for casino employees. Maintain attendance of casino personnel.

Additional Responsibilities

• Participates in department wide projects and goals.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Demonstrates personal integrity.

• Uses effective listening skills.

• Demonstrates self confidence, energy and enthusiasm.

• Manages group or interpersonal conflict effectively.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Manages time well and possesses strong organizational skills.

• Presents ideas, expectations and information in a concise well organized way.

• Uses problem solving methodology for decision making and follow up.

• Verifies that cleanliness and condition of each area meets designated standards.

• Records all progressive readings prior to Casino opening and after closing.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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