Marriott Careers

Guest Relations Officer - WI

Dubai, United Arab Emirates
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Dec 04, 2019
Job Number 19170363
Job Category Rooms and Guest Services Operations
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Al Sufouh, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Le Méridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions.  Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.


 The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.


Job responsibilities will include, but not limited to the following:

  • Ensure prompt, efficient and courteous reception of guests

  • Record and administer arrivals and departures. Arrival and Departure Experience is key

  • Full awareness of current daily status of Hotel

  • Thoroughly conversant with all room types, décor and outlook

  • Communication and recording of complaints (GXP)

  • Be aware of daily functions, events, VIP and group arrivals

  • Ensures that all Brand Standards and Standard Operating Procedures are followed as trained.

  • Ensure guest’s immediate requirements are catered for

  • Awareness of regular guest names & requirements

  • To carry out any other duties as required, assisting at Front Desk/ Executive Club Lounge.

  • To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons

  • Strong communication with other departments, especially Reservations and Concierge

  • Strong relationship with guests and internal customers

  • To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.

  • To conduct a daily briefing with the Guest Relations team prior to each shift, emphasizing on the current occupancy, hotel activities, special promotions, VIP guests, etc.

  • To ensure that the Logbook is maintained from shift to shift to guarantee effective communication.

  • To ensure to coordinate with Rooms Controller that rooms are allocated for the expected arrivals, giving priority to special guests, VIP and regular guests.

  • Key relationship with Team Leaders, Duty Manager, Guest Relations Manager


To move into this position you should have
  • Tenure in current position minimum one year
  • Minimum one year experience in the same position in a 5 star property

  • Excellent command of the English language speaking, reading and writing

  • Second Language ability is a must German and or Italian.

  • Extensive knowledge of hotel, its services and facilities

  • Good interpersonal skills
  • Previous Marriott experience is an advantage

  • Knowledge in computer & Proficiency in Front office operating system

    (Opera Knowledge is a must)
  • Smart in appearance and well groomed
  • Customer service orientated
  • Planning & organizational skills
  • Outgoing, friendly, warm personality
  • Fit to work 3 shifts (morning, afternoon, night) & break shift if required

  • Physical Aspects of Position (include but are not limited to): 

                               - Constant standing and walking throughout shift

                               - Requires grasping, writing, standing, sitting,  

                                   Walking, repetitive motions

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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