Marriott Careers

Asst. Manager-At Your Service

Shanghai, China
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Nov 28, 2019
Job Number 19168070
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Shanghai Pudong, No 988 Puming Road, Pudong New Area, Shanghai, Shanghai, China VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


Job Summary

To provide leadership and direction for the at your service department. Setting realistic goals for the team leader in at your service department according to the balance score card and guiding them whenever necessary in order to achieve positive results. Work closely with the at your service manager, front office manager and assistant front office manager by resuming responsibility as shift leader. Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy. Coordinate the shift operations in accordance to the corporate and local LSOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional.


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