Multi Property Sales Executive – Reactive Sales
Check out pictures from associates at this location, and some videos too!
Job Number 19167478
Job Category Sales and Marketing
Location Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Aloft Hotels
Position Type Non-Management/Hourly
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Aloft Abu Dhabi - the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.
Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Centre (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.
Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.
SCOPE / BUSINESS CONTEXT
Full Time position
Number of Direct Reports - 0
Titles of Direct Reports – 0
1 year Previous experience within an Events or Sales Department
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Understanding of sales data and its use
Proven record of sales achievement
Keyboard skills and computer input
Skills and Knowledge
Good selling skills and understanding of sales processes; can bring a sale to closure
Possesses excellent telephone sales skills
Good customer development and relationship management skills
Knowledge of all Marriott Lodging products, cultures and brand strategies
Basic understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Knowledge of food trends, food and beverage composition and menu planning
Good sales skills to upsell products and services
Ability to manage and balance group and local business
Basic Knowledge of group business
Ability to implement successful sales strategies for multiple properties
Knowledge of operations and associated challenges for all brands
Effective decision making skills
Ability to influence others
Good problem-solving skills
Strong communication skills (verbal, listening, writing)
Strong organization skills
Ability to use standard software applications and hotel systems including Opera, One Source, NGS, Delphi, PMS, MARSHA etc.
Good analytical skills
Good negotiation skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g., associates, customers, vendors
The following are specific responsibilities and contributions critical to the successful performance of the position:
Identifies, manages and supervises on the department delivery of project plans as per property and business needs.
Activities includes: monthly/quarterly/annual reports and sales activities (e.g. re-solicitation of previous bookings, lost
to comp. set report, group and catering trackers maintenance, Opera DQI reporting, Group/Catering funnel, Sales Strategy Meeting reporting).
Daily/Weekly review of all PRO,TE2,TE1 bookings with Director of Sales.
Identify and manage the best resources to effectively deliver project plans.
Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved. Manages through the delivery of group/catering opportunities until check-out – end of event date.
Ensures business blocks Snapshots/Forecasts are updated promptly.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to telephone inquiries/ requests for group/catering business in the defined timeline.
Create and maintain accurate customer meeting/event records in Opera/OneSource/SFAweb, capture feedback and make suggestions for adapting offering.
Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameter. Processes all correspondence within acceptable agreed time lines.
Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Support other hotel associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information and profiles in OneSource and Opera S&C.
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces contracts, proposals, BEO’s and other related booking documentation.
Utilizes selling skills to book all aspects of meeting in one phone call.
Proficiency in meeting room set-ups, A/V, and other support services.
Understanding of contract management and legalities.
Maximize revenue by up-selling creative F & B and other event options.
Understand the property sales strategy as developed by revenue management.
Understand and achievement of team and individual goals.
Systems and software knowledge (OneSource, Opera S&C, Microsoft, Internet, Excel, Marriott Global Source)
Perceive the wider impact of issues on the immediate business environment.
Communicate the vision in the way that generates excitement, enthusiasm and commitment.
Focus on the customer and find ways to meet, exceed their expectations. Proficiently uses N/OBF structured
approach during sales calls, site inspection, phone call, email and other customer interactions.
BDRC expertise required and high score achiever.
Build productive relationships with colleagues both internally and externally.
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.