Lead Service Agent
Check out pictures from associates at this location, and some videos too!
Job Number 19166686
Job Category Food and Beverage & Culinary
Location Sheraton Grand Macao Hotel, Cotai Central, No. 5 Cotai Strip, Macao S.A.R., Macao, Macao S.A.R. VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.
Critical tasks such as policies and procedures, assists management, working with others, assists management are key ingredients to success for this opportunity.
Core work activities include:
- Follow company and department policies and procedures
Perform other reasonable job duties as requested by Supervisors
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements
Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores
Develop and maintain positive and productive working relationships with other employees and departments
Ensure staff is working together as a team to ensure optimum service to guests
Communicate with guests, other employees, or departments to ensure guest needs are met
Conduct meetings with Servers and review information pertinent to set-up and service, and coordinate service
- Required to take on additional tasks across Sheraton Grand Macao and The St Regis Hotel banquet and venue related services
Minimum Job requirements:
High school diploma/G.E.D. equivalent
At least 2-3 years of related work experience
At least 2 years of supervisory experience
Five-star hotel experience or related work experience is an advantage
Chinese and English Language Proficiency if possible
Good communication skills
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.