Marriott Careers

Lead Service Agent

Macao S.A.R., Macao S.A.R.
Food and Beverage & Culinary


Check out pictures from associates at this location, and some videos too!

Posting Date Dec 04, 2019
Job Number 19166686
Job Category Food and Beverage & Culinary
Location Sheraton Grand Macao Hotel, Cotai Central, No. 5 Cotai Strip, Macao S.A.R., Macao, Macao S.A.R. VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.

Critical tasks such as p
olicies and procedures, assists management, working with others, assists management are key ingredients to success for this opportunity.


Core work activities include:

  • Follow company and department policies and procedures
  • Perform other reasonable job duties as requested by Supervisors

  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards

  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements

  • Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores

  • Develop and maintain positive and productive working relationships with other employees and departments

  • Ensure staff is working together as a team to ensure optimum service to guests

  • Communicate with guests, other employees, or departments to ensure guest needs are met

  • Conduct meetings with Servers and review information pertinent to set-up and service, and coordinate service

  • Required to take on additional tasks across Sheraton Grand Macao and The St Regis Hotel banquet and venue related services

Minimum Job requirements:   

  • High school diploma/G.E.D. equivalent

  • At least 2-3 years of related work experience

  • At least 2 years of supervisory experience

  • Five-star hotel experience or related work experience is an advantage

  • Chinese and English Language Proficiency if possible

  • Good communication skills

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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