Nov 20, 2019Job Number
Food and Beverage & CulinaryLocation
Sheraton Gateway Hotel in Toronto International Airport, 3111 Convair Drive, Mississauga, Ontario, Canada VIEW ON MAPBrand
Sheraton Hotels & ResortsSchedule
Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
to Applicants: Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights
and accessibility legislation (such as the Accessibility for Ontarians with
Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia
Accessibility Act). We are happy to provide accommodations to job applicants
needing assistance. If you require an accommodation in relation to this job
posting, our online application or an interview, please call 905-366-5227 or
email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will
respond to your request. Please note that this phone number and email are only
for those individuals who would like to request an accessibility accommodation
as part of the recruiting process.