Marriott Careers

Welcome Agent - Whatever/Whenever

Taipei, Taiwan
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 01, 2019
Job Number 19163787
Job Category Rooms and Guest Services Operations
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


Purpose of Role

- Responsible for the facilitating the day-to-day operations of the

  Whatever/Whenever Department which includes the arrangement of all legal

  requests received by guests to tie in with W’s Whatever / Whenever Promise,

  all with the excited and enthusiastic tone of W Talent.
- Providing WOW service to guests throughout all communication channels with

  In Room Dining Orders, Wake Up Call Requests and any other requests the

  guest may have.
- To accurately and efficiently use the PBX, OPERA, MICROS, Go Concierge,

  and FCS Guest Request Tracking Systems to improve the scope of

  services that Whatever/Whenever can offer

Responsibly Description

- Ensure that Whatever/Whenever 'W' service is being offered at all times to

  every guest. Nothing is too difficult and everything can be done!
- Seek out and research possible Whatever/Whenever request solutions.
- Frequently answer incoming and assist with outgoing calls, efficiently and

  confidently using the PBX system.
- Follow Telephone Manners that are On Brand and accurately transfer any

  incoming calls.
- Log guest preferences/requests/complaints using the FCS Tracking System.
- Handle minor guest complaints and ensure that LEAST guidelines are followed

  and complaints are logged in FCS every time.
- Organise guest Wake Up calls, delivery requests and any other requests.
- Be prepared for any emergency situations that may arise including bomb

  threats and if an emergency situation occurs, remain calm and handle it

  following W Taipei HIDs.
- Be able to operate Go Concierge to contact with guests regarding their

  requests.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 




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