Marriott Careers

At Your Service (AYS) - Agent

Abu Dhabi, United Arab Emirates
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Nov 20, 2019
Job Number 19162365
Job Category Rooms and Guest Services Operations
Location Courtyard World Trade Center, Abu Dhabi, Hamdan Bin Mohammed Street (5th),, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

 

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
 
Courtyard by Marriott World Trade Center, Abu Dhabi brings in a fresh concept that allows business travelers to be productive while still making room for some fun. Its first class facilities are packed with all the modern essentials 21st century guests need – including complimentary Wi-Fi throughout the hotel - and stylish and energetic places to hang out.  Whether it’s meeting friends and colleagues in the inviting neighborhood Fifth Street Café or enjoying exquisite views of the city over a drink and light bites from the lively Up and Below rooftop bar.


Adjoining the World Trade Center Mall and Souk, Courtyard by Marriott World Trade Center, Abu Dhabi is perfectly positioned for business travelers and tourist alike who are looking for a central base in the city, with a bright and inviting atmosphere.


Courtyard by Marriott has nearly 1,000 hotels worldwide and the brand celebrated its 30th anniversary in 2013. 


Courtyard by Marriott offers a refreshing environment that helps guests stay connected, productive and balanced. Intuitive services and design accommodate guests’ needs for choice and control. With more than 950 locations in 38 countries and territories, Courtyard hotels participate in the award-winning Marriott Rewards® frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay.

 

 


Job Summary
 
     Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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