Specialty Dining Coordinator - Food & Beverage Employee
Grand Cayman, Cayman Islands
Sales and Marketing
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Nov 08, 2019Job Number
Sales and MarketingLocation
The Ritz-Carlton, Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAPBrand
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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
A motivated individual with a pleasant
personality to execute flawless service and support the Food and Beverage
Department in all areas and phases of the operation to ensure consistent and
high level service throughout pre-dining and post dining phases of restaurant
events and activities. The positon is responsible for answering questions
on menu selections, preparing all restaurant dining and event documentation,
restaurant reservations, and coordinating with group sales and/or catering
sales, hotel departments, and guests, additional meal requirements, allergies,
dietary needs, and special requests. Communicates to the Food and
Beverage and Culinary teams the relevant information and record transaction in
MICROS or in Opera as is appropriate.
Follow all company policies and procedures; ensure personal appearance is professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.