Front Desk Agent
Check out pictures from associates at this location, and some videos too!
Job Number 19155135
Job Category Rooms and Guest Services Operations
Location Courtyard World Trade Center, Abu Dhabi, Hamdan Bin Mohammed Street (5th),, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Courtyard by Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
Courtyard by Marriott World Trade Center, Abu Dhabi brings in a fresh concept that allows business travelers to be productive while still making room for some fun. Its first class facilities are packed with all the modern essentials 21st century guests need – including complimentary Wi-Fi throughout the hotel - and stylish and energetic places to hang out. Whether it’s meeting friends and colleagues in the inviting neighborhood Fifth Street Café or enjoying exquisite views of the city over a drink and light bites from the lively Up and Below rooftop bar.
Adjoining the World Trade Center Mall and Souk, Courtyard by Marriott World Trade Center, Abu Dhabi is perfectly positioned for business travelers and tourist alike who are looking for a central base in the city, with a bright and inviting atmosphere.
Courtyard by Marriott has nearly 1,000 hotels worldwide and the brand celebrated its 30th anniversary in 2013.
Courtyard by Marriott offers a refreshing environment that helps guests stay connected, productive and balanced. Intuitive services and design accommodate guests’ needs for choice and control. With more than 950 locations in 38 countries and territories, Courtyard hotels participate in the award-winning Marriott Rewards® frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay.
Welcome to our family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
The impact you’ll make
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
What you’ll do
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
What we’re looking for
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.