Nov 08, 2019Job Number
Rooms and Guest Services OperationsLocation
Hong Kong Ocean Park Marriott Hotel, 180 Wong Chuk Hang Road, Aberdeen, Hong Kong S.A.R., Hong Kong, Hong Kong S.A.R. VIEW ON MAPBrand
Marriott Hotels Resorts /JW MarriottSchedule
Start Your Journey With Us
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Greet and escort Residence owners, members, vendors, and guests. Supply Residence owners, members, guests, and visitors with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Deliver items (e.g., messages, mail, faxes, packages, flowers) to guest rooms. Communicate parking procedures to guests/visitors. Monitor the Members/Owners Lounge for seating availability, service, safety, and wellbeing of guests. Complete closing duties in the Lounge, including storing all reusable goods; breaking down and cleaning all equipment and areas; returning equipment to proper locations; locking refrigerators; restocking items, locking doors, and completing daily cleaning checklist. Assist Residence owners, members, guests and visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas. Assist in directing all moving and delivery personnel to loading dock. Communicate Residence owner, member, or guest issues with vehicles to Valet Lead, and assist in resolution. Polish luggage carts and maintain cleanliness of carts.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearances are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.