Oct 28, 2019Job Number
Retail & Gift ShopsLocation
The Ritz-Carlton, Grand Cayman, P.O. Box 32348, Grand Cayman, Cayman Islands, Cayman Islands VIEW ON MAPBrand
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Responsible of collecting boxed merchandise from the container, unpack merchandise from boxes, tag all items accurately and place in storage. Maintain inventory control and storage organization; ensure the replenishment of merchandise in all stores, perishables, fashion, and general merchandise in our Retail Shops. Restock and display merchandise in a neat, eye-appealing manner according to the brand requirements. Complete merchandise transfers as needed. Assist with general shop organization/ cleanliness. Check expiration dates and discard expired items. Conduct monthly physical inventory count. Cover all retail shops as required, greet customers when they enter the shop, offer assistance in locating merchandise and respond to questions regarding merchandise. Responsible for the sales in the retail shops, cleaning and merchandising the store, conduct accurate cash handling and will require food and beverage handling and preparation aligned with the brand standards. Also the candidate must be able to be stand up for long period of time and be available to work according to the business needs.
Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Keep storeroom neat and clean. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.