Marriott Careers

Franchised Executive Housekeeping Manager

Winston-Salem, North Carolina
Housekeeping & Laundry


 

Check out pictures from associates at this location, and some videos too!

Posting Date Oct 28, 2019
Job Number 19151849
Job Category Housekeeping & Laundry
Location Winston-Salem Marriott, 425 N Cherry St, Winston-Salem, North Carolina, United States VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply online at https://www.hospitalityonline.com/jobs/1408505-executive-housekeeping-manager?source=talent-point


Additional Information

This hotel is owned and operated by an independent franchisee, Hospitality Ventures Management Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job overview

The Executive Housekeeping Manager is responsible for planning, organizing, and development of the overall operation of the housekeeping department in accordance with federal, state, local, and brand standards. The Executive Housekeeping Manager will follow these guidelines along with assuring the highest degree of quality guest care is maintained at all times. They will also be responsible for staffing, scheduling, training and developing of all housekeeping staff. Energetic organized individual with previous Housekeeper Manager or Supervisor experience with a a Marriott brand is a plus.

What you will be doing
    • Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
    • Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
    • Advises manager or desk clerk of rooms ready for occupancy.
    • Inventories stock to ensure adequate supplies.
    • Issues supplies and equipment to workers and insures operational expenses are in line with budget.
    • Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
    • Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
    • Supervises and oversees all the personnel issues relating to her/his department (hiring, firing, development reviews, training).
    • Conducts or training of new employees to explain housekeeping work procedures, and to demonstrate use and maintenance of equipment.
    • Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
    • Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. Attends periodic staff meetings.
    • To make recommendations to improve service and ensure more efficient operation.
    • Prepares reports concerning room occupancy, payroll expenses, and department expenses and develops action plans for items needing improvement.
    • Schedules staff according to labor standards and forecasted occupancy.
    • Trains standard procedures for the acceptance, security, and return on customer lost and found items.
    • Maintains standard procedures for security of on-loan equipment.
    • Maintains productivity and labor cost goals.
    • Administers inventories of linen, supplies and equipment as required.
    • Ensuring that customer requests for housekeeping services are provided in 30 minutes or less.
    • Lead by example in using customers name whenever possible, handling a customer problem in an empowered way.
    • Ensure maid carts are restocked in a clean and organized manner with 15 minutes from completing work.
    • Ensure maintenance concerns in rooms are communicated to you within 1 hour of time. 
    • Ensure items from lost and found are returned to the customer within 2 days of receiving call from customer.
    • Vacant and clean rooms are to be checked daily to insure their status is correct.
    • Housekeeping Report will be matched with the bucket daily and any discrepancies researched and documented.
    • Ensure all storerooms are kept clean, organized and secure at all times.

 

This company is an equal opportunity employer.

 

 

 

 

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