Marriott Careers

Franchised Catering Sales Manager

Riverside, California
Sales and Marketing


 

Check out pictures from associates at this location, and some videos too!

Posting Date Oct 28, 2019
Job Number 19151836
Job Category Sales and Marketing
Location Marriott Riverside at the Convention Center, 3400 Market Street, Riverside, California, United States VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via email at: ahui@marriottriverside.com


Additional Information: This hotel is owned and operated by an independent franchisee, Azul Hospitality Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

AZUL is always looking for associates with a true passion for the hospitality industry. We want professionals who aspire to elevate their craft. We believe in a culture that inspires excellence and yet maintains a healthy lifestyle. If you are looking for a hospitality company that will help you realize your potential, we encourage you to apply.


We have an opportunity for a Sr. Catering Sales Manager at our Marriott Riverside at the Convention Center!


ESSENTIAL RESPONSIBILITIES

  • Manage group and catering accounts to maximize business potential
  • Negotiate catering business and contracts that meet or exceed hotel revenue goals
  • Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented
  • Make on-site and field presentations to prospective clients
  • Actively pursue new clients through creative/innovative sales techniques and aggressive prospecting
  • Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.
  • Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa faculties, if applicable
  • Drive strategies to develop long term business relationships and repeat business
  • Enthusiastically and proactively sale the Hotel concept to group and catering prospects in a way that best illustrates the identity of the brand as innovative and new
  • Consistently identify new business and aggressively pursue new accounts by make prospecting calls, outside sales calls and attending trade shows
  • Develop long term business relationships and consistently book repeat business
  • Attend tradeshows, make on-site field presentations, and outside sales calls to prospective clients
  • Conduct unique site inspections that create a WOW experience for the customer
  • Create customized Wedding Packages, Menus, and proposals, etc.
  • Respond to all customer inquiries within 24 hours or sooner
  • Maintain accurate information on all bookings, specifically program details, client correspondence, traces and to-do lists
  • Follow proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management
  • Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel
  • Coordinate, plans and implements wedding related marketing tactics and events
  • Produce and distribute 10-day Events Schedule and BEO Packet, as well as Daily Events Schedule
  • Preside over weekly 10-day BEO reading and daily 3-day BEO readings
  • Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials
  • Provide hotel support to include following up on outstanding responses, calling, faxing and emailing clients with responses and answering requests
  • Report generation as needed
  • Partners with Operations in providing a customer experience that exceeds the customers’ expectations
  • Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
  • Be an active part of the property team supporting and developing the desired Azul Hospitality Group culture
  • Drive product quality and a unique guest experience at every opportunity
  • Take pride in the overall look and feel of the hotel never walking past something out of place
  • Maintain a refreshing attitude focused on positive friendly interactions with guests and staff
  • Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
  • Schedule meetings and business group activities at the hotel.
  • Be familiar with all company policies and benefits.
  • All other duties assigned. 

SKILLS AND ABILITIES
  • Originate and carry out sales and catering campaigns.
  • Create new ways of presenting information that will attract people’s attention.
  • Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of progress.
  • Understand how different kinds of people react to words, pictures and color.
  • Work with all kinds of people
  • Plan and organize the work of others.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires excellent communication skills, both verbal and written with guests, department managers and talent.
  • Must possess basic computer skills.
  • Thorough knowledge of computer processing systems
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Assist with any guest inquiry.
  • Enforce hotel safety standards.
  • Any other duties as assigned by the General Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.
  • Extensive knowledge of the hotel, its services and facilities.
  • Must have excellent leadership capability and customer relations skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

EXEMPT POSITION

Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all of the compensation to which they are entitled.

 
EDUCATION

High school or equivalent education required. Bachelors Degree and/or equivalent level of education preferred.

 
EXPERIENCE

Sales and/or Catering experience in the hospitality industry with SPG/Marriott brands preferred.

 
LICENSES OR CERTIFICATIONS

Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

 
GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality Group standards. Refer to the property specific required grooming and uniform standards policy.

 
ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality Group, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality Group rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

 

This company is an equal opportunity employer.

 

 

 

 

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