Guest Relations Executive
Check out pictures from associates at this location, and some videos too!
Job Number 19151754
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, Greater London, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
A new and exciting opportunity awaits you at one of London’s most iconic and sought after postcodes situated in the Heart of Mayfair. London’s Original Marriott hotel boasts 237 newly renovated rooms within walking distance of one of the world’s most popular shopping destinations, Oxford Street with such top label brands as Selfridges, Omega Watches and Microsoft.
Supporting the bedrooms, a 1920’s Award Winning Speak-easy cocktail bar, 2 Gordon Ramsay restaurants on property and the largest open space Ballroom in London. The London Marriott Grosvenor Square is renowned for its excellent service and making memories that last a lifetime.
Want to grow within your career and develop your skills for a management role? The Guest Relations Executive position allows you to do just that. This role is an exciting opportunity to develop your skills with focus on driving goals, guest loyalty and associate engagement. This role is very focused on day-to-day operations, whilst coming up with new ideas to ideas to drive guest satisfaction. This guest relations leader will be responsible for ensuring that tasks are being completed correctly, planning and implementation of new projects as well as assisting other departments such as Front Desk and Executive Lounge. In addition to all the above, driving guest satisfaction and going above and beyond for our guests is essential.
Education and Experience
Previous experience working within a similar environment necessary.
CORE WORK ACTIVITIES
Supporting Guest Experience Manager and Front of House team.
Monitoring and Developing the Guest Relations team through their Marriott Journey
Ensuring Consistent & Exceptional Customer Service
Purchasing and Procurement
VIP Meet & Greet
Providing local amenities for our VIP’s
Assisting with M Club operations to drive Elite Appreciation
Message from the Guest Experience Manager:
"As Guest Experience Manager, I am extremely grateful for having a passionate and skilled Guest Relations Team, who always go above and beyond for the guests. Having started as a Chef in this property and developing my career throughout Front Office, I am extremely proud to have a team and a hotel who has supported me on that journey."