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Job Number 19151421
Job Category Event Management
Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Management
Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World™
The Westin Melbourne hotel is an oasis in the heart of the city’s bustling Central Business District. With a commanding location on Collins Street, arguably Australia’s premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds, Gear Lending by New Balance®, and WestinWORKOUT® Fitness Studio.
Our 10 sophisticated and versatile function rooms filled with natural light, city views and contemporary artwork combine with our specially designed menus to create memorable events, conferences, seminars or banquets.
Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Westin’s standards and procedures.
Responsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees.
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service from the departments’ associates.
Manage inventory, control and breakage/loss reduction of china, glass and silver as it relates to function services and banquet services.
Give daily support and guidance to fellow banquet associates as well as monitor job performance to ensure a successful meeting/banquet experience by our guests.
Responsible for monthly scheduling and payroll for the Banquet Department.
Handle guest queries and complaints in a professional manner.
Conduct development and performance reviews, identifying key associates for further development and structured career pathing.
Oversee the selection and appointment of new associates within the department.
Conduct regular departmental meetings to keep all associates informed and actively promote a work environment, which cares for guests and associates alike.
Will be required to work closely with other departments within the Food & Beverage
Ideally you will have had previous leadership experience in a similar position and have a comprehensive understanding of all Banquet operations
Valid Victorian Responsible Service of Alcohol and Food Safety and Hygiene certificates.
The successful candidate will possess strong leadership, management and communication (verbal and written) skills.
Strong attention to detail and customer focus.
Must have the flexibility to work on a roster including public holidays and weekends.
This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.
Excellent benefits include:
Generous accommodation and Food and Beverage discounts for Associates, Family and Friends across all Marriott properties worldwide
Associate recognition and training programs
Discounted CBD parking
Strategic career development opportunities
We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.