Marriott Careers

Franchised IT Manager

Houston, Texas
Information Technology


Check out pictures from associates at this location, and some videos too!

Posting Date Oct 11, 2019
Job Number 19143476
Job Category Information Technology
Location The Westin Houston Medical Center, 1709 Dryden, Houston, Texas, United States VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.


Please apply via email at:

Additional Information: This hotel is owned and operated by an independent franchisee, Pearl Real Estate . The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


Job Summary

IT Manager

A Pearl IT Manager reports to the Director of IT and is responsible for fostering the Pearl culture within the hotel departments for Pearl Hospitality. A Pearl IT Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.


• The IT Manager is responsible for the successful hands on leadership with implementing & maintaining the information systems, Telecom, and Audio & Visual Systems

• The IT Manager will assure customer satisfaction by conducting technical support for end-users and their devises

• The IT Manager will need to handle inbound IT support calls, troubleshoot IT incidents over the phone and onsite with a need to travel to cities within Texas

• The IT Manager will work with the Ticket Tracking Systems to maintain support hardware and software applications for 300+ users and 500+ connected devices

• Keep good records of each ticket worked

• Collaborate with level II and outside vendors to resolve complicated Tasks

• Resolve operational issues quickly and efficiently

Job Requirements

IT Manager

• The IT Manager must ensure that all hotel systems are operating properly, while focusing on providing exceptional guest and associate satisfaction

• All hotel operations must be executed at the highest level of professionalism and courtesy

• The IT Manager must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success

• This is a Microsoft/Mac network environment that requires basic support in a Windows and Mac end User environment along with the systems specific to hospitality

• Troubleshooting and maintaining hardware / software on networked workstations, printers, and smartphones company-wide

• Must have experience with Microsoft products, PC operations, as well as Macintosh related software and hardware


• Will be qualified to assist with and operate other office equipment such as printers and Remote Desktop

• Have great follow through and execution of tickets

• Strong working knowledge of OS X Windows XP, Windows 7/8 and MS Office

• Strong knowledge of Helpdesk operations, IT service support & delivery best practices, industry trends

• Knowledge of LAN/WAN environments including authentication, file sharing, printer sharing, email, remote access and VPN

• Knowledge of networking (TCP/IP, DNS, DHCP)

• Experience working with backup, anti-virus, anti-spam, anti-malware

• Basic VoIP PBX phone and softphone support

• Ability to work closely with personnel from all departments

• Ability to maintain and audit systems on a daily/weekly basis

• Employee should be comfortable working independently

• Android / IOS Wi-Fi network support experience

• Strong attention to detail with ability to organize, prioritize and manage multiple tasks in a timely manner

• Creative thinking and excellent problem-solving skills

• Customer-focused, service-oriented and positive team-oriented attitude

• Effective listening skills, ability to follow the direction of IT management and senior IT team members

• Ability to thrive in high demand, high pressure situations

• Ability to work with Vendors of various systems

• Ability to prioritize and multi-task


• Base salary plus bonus


• Vacation, 401(k), Holiday, Medical, Vision, Dental, Short-term disability

• Sabbatical, Pay it forward days off



This company is an equal opportunity employer.






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