Marriottキャリア

【宿泊部】スパレセプショニスト スーパーバイザー

Nikko, 日本
スパ


 

私たちが撮った写真や動画から、勤務先の様子をご覧ください。

掲載日 Oct 05, 2019
ジョブ番号 19139885
求人カテゴリ スパ
場所 The Ritz-Carlton, Nikko, Ro-1-shohan and others, Nikko, 日本, 日本 地図で表示
ブランド The Ritz-Carlton
スケジュール フルタイム
配置転換ですか? いいえ
職位の種類 非管理職/時間給

あなたの旅を私たちと一緒に始めませんか

ザ・リッツ・カールトン日光は、中禅寺湖と男体山を間近に望み、色彩あふれる四季を感じられる絶好のロケーションに2020年春に開業を予定しています。

国内でも類い稀な多様な物語を持つこの土地の歴史と豊かな自然に向き合い、日光でのみ体験できる静謐な時間を提供します。

 


Job Summary
 
     Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services. Obtain assigned bank, ensure accuracy of contracted monies, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 

ザ・リッツ・カールトンは、多様な人材の雇用と、包含の文化の維持に専心する機会均等雇用者です。


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