Marriott Careers

Spa Receptionist Supervisor

Nikko, Japan
Spa


 

Check out pictures from associates at this location, and some videos too!

Posting Date Oct 05, 2019
Job Number 19139885
Job Category Spa
Location The Ritz-Carlton, Nikko, Ro-1-shohan and others, Nikko, Japan, Japan VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

 

Nikko is a city located in Tochigi prefecture, which is part of the northern Kanto region of Japan, approximately 150 KM north of Tokyo. The city is known as an outdoor and cultural tourism destination. Nikko can be reached in approximately two hours drive from downtown Tokyo or from Tokyo Station, two hours rail ride to reach Nikko station.

The Ritz-Carlton, Nikko is a 4-story building blocks of 94 rooms across the street from a National Park and UNESCO World Heritage designated area. The majority of guestrooms will be designed to provide excellent scenic views of the lake and mountains surrounding the property. The property will provide for multiple F&B options, including a proposed lakefront outlet, as well as extensive onsen facilities, given Nikko’s reputation as a popular onsen destination.

The hotel is set to open in 2020. 


Job Summary
 
     Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services. Obtain assigned bank, ensure accuracy of contracted monies, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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