Marriottキャリア

【宿泊部】テレフォンオペレーター

Nikko, 日本
客室およびゲスト サービス オペレーションズ


 

私たちが撮った写真や動画から、勤務先の様子をご覧ください。

掲載日 Oct 05, 2019
ジョブ番号 19139884
求人カテゴリ 客室およびゲスト サービス オペレーションズ
場所 The Ritz-Carlton, Nikko, Ro-1-shohan and others, Nikko, 日本, 日本 地図で表示
ブランド The Ritz-Carlton
スケジュール フルタイム
職位の種類 非管理職/時間給

あなたの旅を私たちと一緒に始めませんか

ザ・リッツ・カールトン日光は、中禅寺湖と男体山を間近に望み、色彩あふれる四季を感じられる絶好のロケーションに2020年春に開業を予定しています。

国内でも類い稀な多様な物語を持つこの土地の歴史と豊かな自然に向き合い、日光でのみ体験できる静謐な時間を提供します。


Job Summary

 
     Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
 
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

ザ・リッツ・カールトンは、多様な人材の雇用と、包含の文化の維持に専心する機会均等雇用者です。

 




cookie preferences