Marriottキャリア

【宿泊部】ゲストリレーションズ エージェント

Nikko, 日本
客室およびゲスト サービス オペレーションズ


 

私たちが撮った写真や動画から、勤務先の様子をご覧ください。

掲載日 Oct 05, 2019
ジョブ番号 19139870
求人カテゴリ 客室およびゲスト サービス オペレーションズ
場所 The Ritz-Carlton, Nikko, Ro-1-shohan and others, Nikko, 日本, 日本 地図で表示
ブランド The Ritz-Carlton
スケジュール フルタイム
職位の種類 非管理職/時間給

あなたの旅を私たちと一緒に始めませんか

ザ・リッツ・カールトン日光は、中禅寺湖と男体山を間近に望み、色彩あふれる四季を感じられる絶好のロケーションに2020年春に開業を予定しています。

国内でも類い稀な多様な物語を持つこの土地の歴史と豊かな自然に向き合い、日光でのみ体験できる静謐な時間を提供します。


Job Summary

 
     Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
 
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 

 

ザ・リッツ・カールトンは、多様な人材の雇用と、包含の文化の維持に専心する機会均等雇用者です。




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