Marriottキャリア

【料飲部】レストラン / ラウンジ・バー アシスタントマネージャー

Nikko, 日本
食品飲料と調理


 

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掲載日 Sep 29, 2019
ジョブ番号 19136739
求人カテゴリ 食品飲料と調理
場所 The Ritz-Calton, Nikko, Ro-1-shohan and others, Nikko, 日本, 日本 地図で表示
ブランド The Ritz-Carlton
スケジュール フルタイム
配置転換ですか? いいえ
職位の種類 管理職

あなたの旅を私たちと一緒に始めませんか

ザ・リッツ・カールトン日光は、中禅寺湖と男体山を間近に望み、色彩あふれる四季を感じられる絶好のロケーションに2020年春に開業を予定しています。
国内でも類い稀な多様な物語を持つこの土地の歴史と豊かな自然に向き合い、日光でのみ体験できる静謐な時間を提供します。


JOB SUMMARY

Entry level management position that is responsible for the daily operations in Restaurants/Lounges and Bars. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Lounges and Bars Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

 

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 

CORE WORK ACTIVITIES  

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

 

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

• Ensures compliance with all restaurant policies, standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as necessary.

• Opens and closes restaurant shifts.

 

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Encourages employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Meets and greets guests.

 

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

 

 
ザ・リッツ・カールトンは、多様な人材の雇用と、包含の文化の維持に専心する機会均等雇用者です。

 




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