Marriottキャリア

【宿泊部】フロントオフィス エージェント

Nikko, 日本
客室およびゲスト サービス オペレーションズ


 

私たちが撮った写真や動画から、勤務先の様子をご覧ください。

掲載日 Oct 02, 2019
ジョブ番号 19136693
求人カテゴリ 客室およびゲスト サービス オペレーションズ
場所 The Ritz-Carlton, Nikko, Ro-1-shohan and others, Nikko, 日本, 日本 地図で表示
ブランド The Ritz-Carlton
スケジュール フルタイム
職位の種類 非管理職/時間給

あなたの旅を私たちと一緒に始めませんか

ザ・リッツ・カールトン日光は、中禅寺湖と男体山を間近に望み、色彩あふれる四季を感じられる絶好のロケーションに2020年春に開業を予定しています。

国内でも類い稀な多様な物語を持つこの土地の歴史と豊かな自然に向き合い、日光でのみ体験できる静謐な時間を提供します。


Job Summary

 
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 

ザ・リッツ・カールトンは、多様な人材の雇用と、包含の文化の維持に専心する機会均等雇用者です。


cookie preferences