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Bellman

Bintulu, Malaysia
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Sep 26, 2019
Job Number 19135092
Job Category Rooms and Guest Services Operations
Location Fairfield by Marriott Bintulu Paragon, One Marriott Drive, Bintulu, Malaysia, Malaysia VIEW ON MAP
Brand Fairfield by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

 

Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.
 
Bintulu is a coastal town on the island of Borneo in the central region of Sarawak, Malaysia. It is located 610 KMS north east of Kuching, the capital of the state of Sarawak. The airport is located 20 KMS south of the hotel, at a driving distance of approximately 20 minutes.

Fairfield By Marriott Bintulu Paragon is located within the iconic Naim Bintulu Paragon. The 9-storey hotel features a total of 236 tastefully designed accommodation rooms, complemented by a host of facilities for its guests such as 2 F&B outlets and 4 meeting spaces with a total event space of 405 SM. The Fairfield by Marriott Bintulu Paragon will not only be the first international hotel in Bintulu, it will also be the first Fairfield by Marriott hotel in Malaysia.

Only International property in Bintulu. 2 condominium near the hotel, 1 mall, Soho units. All-day dining, 1 Lounge, Banqueting, 3 Meeting Space (40 pax per room) + 1 ball room (285 pax). Long-staying guests, Retail markets.

 


Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.  

 

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

 

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