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Asst. Manager - Front Office

Busan, Korea
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Sep 23, 2019
Job Number 19132934
Job Category Rooms and Guest Services Operations
Location Fairfield by Marriott Busan Songdo Beach, One Marriott Drive, Busan, Korea, Republic of, Korea VIEW ON MAP
Brand Fairfield by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.

The 162-key Fairfield by Marriott Busan Songdo Beach will occupy the fourth to nineteenth floors of a 19-storey property to be newly built. The first to the third floors of the building will be leased out. Tenants are expected to be a convenience store, a café and a restaurant that will have external access that are separated from the Hotel.

The building will have single-loaded layouts with all rooms facing the beach. The Breakfast Room will be located on rooftop where the space will also function as a lounge with grab-and-go items provided throughout the day.

The site is located at 113 Songdohaebyeon-ro in Seo-gu, Busan – a road separating the Hotel from Songdo Beach. The location can be accessed by three bus routes from Busan Station and Jagalchi Station. While Haeundae has traditionally been the major tourist area in Busan, Songdo has been proven an upcoming destination with increasing popularity, considering its convenient location in relation to Busan Station (less than 15 minutes’ drive) and the Airport (40 minutes’ drive). 


Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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