Marriott Careers

Groups & Events Manager (Arabic Speaking) - The Abu Dhabi EDITION

Abu Dhabi, United Arab Emirates
Sales and Marketing


 

Check out pictures from associates at this location, and some videos too!

Posting Date Sep 02, 2019
Job Number 19121861
Job Category Sales and Marketing
Location The Abu Dhabi EDITION, Land Plot no. C7-C102, Sector 35 West, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Edition Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!


But to create this magical experience, we need you.


EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.


We invite you to join us today.


Job Summary

Responsible for proactively soliciting and managing group and event sales opportunities. Actively up-sells each business opportunity to maximize revenue opportunity.  Manages daily activities related to group and event sales objectives. Achieves personal and team related revenue goals.  Ensures business is turned over properly and in a timely fashion for proper service delivery.  Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.  Provides service to our customers in order to grow the account on behalf of the company.

 

 

CANDIDATE PROFILE 

    

Education and Experience

 

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

    OR

  • 4-year bachelor's degree  in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

  • Arabic Speaking candidates are preferred.

       

CORE WORK ACTIVITIES

   

 

Building Successful Relationships that Generate Sales Opportunities

 

  • Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative.

  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

  • Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.

  • Manages and develops relationships with key internal and external stakeholders.

  • Provides accurate, complete and effective turnover to Banquet Operations.

     

    Conducting Daily Sales Activities that Achieve Department Goals

  • Responds to incoming group and transient opportunities for the property

  • Manages departmental budget, including group and transient sales.

  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

  • Uses sales resources and administrative/support staff effectively.

  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

  • Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends.

     

    Executing Event Operations

  • Solve problems and/or suggest alternatives to previous arrangements if necessary.

  • Leads pre-event and post-event meetings for assigned groups.

  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.

  • Manages customer budgets to maximize revenue and meet customer needs.

  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

  • Manages group room blocks and meeting space for assigned groups.

  • Adheres to all standards, policies, and procedures.

  • Celebrates successes and publicly recognizes the contributions of team members.

     

    Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  • Identifies new group and transient business to achieve personal and property revenue goals.

  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

  • Closes the best opportunities for the property based on market conditions and property needs.

  • Monitors same day selling procedures to maximize room revenue and control property occupancy.

  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

  • Maximizes total hotel revenue by working closely with Rooms and Catering departments.

     

    Providing Exceptional Customer Service to all Guests and Customers

  • Supports customer loyalty to company by delivering service excellence throughout each customer experience.

  • Services our customers in order to grow share of the account.

  • Executes and supports customer service standards and property’s brand standards.

  • Provides excellent customer service consistent with the daily service basics of the brand.

  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

  • Partners with Operations in providing a customer experience that exceeds the customer’s expectations.

  • Sets a positive example for guest relations.

  • Interacts with guests to obtain feedback on product quality and service levels.

  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to company.

     

    Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.

  • Handles guest problems and complaints.

  • Makes presence known to customer at all times during entire event process.

  • Follows up with customer post-event.

  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

  • Strives to improve service performance.

  • Sets a positive example for guest relations.

  • Reviews comment cards and guest satisfaction results with associates.

  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

     

     

    Additional Sales and Marketing Responsibilities

  • Utilizes intranet for resources and information.

  • Conducts site inspections.

  • Creates contracts as required.

  • Participates in and practices daily service basics of the brand.


MANAGEMENT COMPETENCIES


Leadership

·         Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   

·         Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·         Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·         Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

·         Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·         Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

·         Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·         Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

 

Generating Talent and Organizational Capability

·         Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

·         Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·         Business Acumen - Understands and utilizes business information to manage everyday operations.

·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

o    Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.

o    Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues.

o    Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.

o    Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans.

·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.



 




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