Marriott Careers

Loss & Prevention Manager

London, United Kingdom
Loss Prevention & Security


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Posting Date Aug 29, 2019
Job Number 19120538
Job Category Loss Prevention & Security
Location W London - Leicester Square, 10 Wardour Street, London, Greater London, United Kingdom VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

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Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.



Assists the General Manager in managing security operations on a daily basis.  Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response.  Ensures the continuous protection of guests, employees and hotel assets.  Maintains logs, certifications and documents required by law and Standard Operating Procedures. 




Education and Experience

·         High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.


·         2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.




Managing Security Operations

·         Assists in the development and implementation of emergency procedures.

·         Takes lead in Marriott Health and Safety audits and policies and procedures are in place and works in close collaboration with Engineering manager on overlapping procedures.

·         Recommends follow-up action for security breaches.

·         Conducts investigation of all losses of property assets and refers to proper management for disposition.

·         Deploys security staff to effectively monitor and protect property assets.

·         Complies with all Corporate Security safety and security management guidelines and procedures.

·         Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

·         Conducts periodic patrols of entire property and parking areas.

·         Recognizes success across areas of responsibility.

·         Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

·         Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

·         Implements action plans to monitor and control risk.

·         Keeps abreast of local criminal activity as it may impact property.

·         Maintains required reports and documentation regarding patrols of property and parking areas.

·         Inspects all security equipment and ensures it is fully functioning.

·         Provides means for obtaining necessary medical attention on a timely basis.

·         Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

·         Maintains first aid and CPR certifications on site

·         Implements local authority requirement for security and safety.

·         Adapts work schedule around the rquirements of the business depending on the day to day operation i.e. Weekends, events etc.


Leading Security Teams

·         Managing the 3rd party agency by setting rota according to needs and budget.

·         Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.

·         Making sure all 3rd Party agency talents trained up to W brand standards.

·         Celebrates successes by publicly recognizing the contributions of team members.

·         Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

·         Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

·         Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

·         Encourages and builds mutual trust, respect, and cooperation among team members.

·         Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

·         Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

·         Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

·         Serves as a role model to demonstrate appropriate behaviors.


Providing and Ensuring Exceptional Customer Service

·         Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

·         Empowers employees to provide excellent customer service.

·         Meets quality standards and customer expectations on a daily basis.

·         Provides services that are above and beyond for customer satisfaction and retention.


Conducting Human Resources Activities

·         Assists in minimizing cost of accident claims through aggressive claims management.

·         Brings issues to the attention of Human Resources as necessary.

·         Strives to improve service performance.

·         Administers property policies fairly and consistently.


Additional Responsibilities

·         Analyzes information and evaluates results to choose the best solution and solve problems.

·         Develops and maintains a working relationship with local law enforcement authorities.

·         Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

·         Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

·         Provides guidance in setting health and safety policies and standards.

·         Coordinates with Event Sales for VIP escort and media control for large events.




·         Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 

·         Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..

·         Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.

·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·         Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

·         Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·         Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

·         Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·         Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·         Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

·         Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·         Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.

·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

o    Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies, including safety standards, governmental regulations, and applicable civil laws to promote effective operations for the protection of people, data and property.

o    External Relationship Building - The ability to form cooperative relationships with members of public safety organizations (i.e. fire, police and sheriff departments) and attorneys.

o    Security/Loss Prevention - Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations.

o    Emergency Response - Knowledge of fire safety (e.g., location of fire exits, location of fire safety equipment, and fire emergency plans), knowledge of emergency procedures related to situations such as floods, severe weather, bomb threats, robberies, and natural disasters.

o    Investigations/Reports - The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with insurance companies on the claims process.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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