Marriott Careers

Loyalty Executive

Port Douglas, Australia
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 15, 2019
Job Number 19113467
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort, Port Douglas, 19 Port Douglas Road, Port Douglas, Queensland, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Company

Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International Group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,700 properties, and 30 brands, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn more about our company www.Marriott.com Find Your World.™

 

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland.  The resort comprises 295 guest rooms, suites and boutique self contained villas.


 

 We are currently recruiting for a Loyalty Executive to support the Loyalty Manager and broader resort team in designing and delivering strategies to ensure the highest standard of guest service to our guests and also to engage with our most valuable Elite members to maximise their experience.

   

 

About the role:

 

Support the Loyalty Manager and broader team to ensure outstanding service for our guests including tailoring specific experiences to meet and exceed guest requirements at every opportunity

 

Manage and coordinate all aspects of Elite member experience form pre-arrival, arrival and throughout their stay

 

Investigate and analyse guest feedback using internal systems to identify trends and areas for improvement and opportunity

 

Support the provision of an excellent welcome experience for all guests at the resort

 

Contribute to and lead key projects for the resort in the area of scope

 

Handle guest queries and concerns in a professional and efficient manner at all times

 

Support the team in the absence of the Loyalty Manager

 

 

 

About you:

 

Experience in a 5* luxury resort or environment

 

Demonstrated experience of establishing excellent guest relations

 

Strong analytical skills with the ability to identify opportunities for improvement and implement changes

 

Demonstrated experience of designing and delivering plans and strategies to maximise guest or customer experience

 

Outstanding written and verbal communication skills and customer service skills

 

Experience in training /coaching and influencing others

 

A strong desire to progress your career within a 5* environment and an international hotel brand

 

 

 

Full Australian working rights are required for this position

 

 

 

Enjoy the benefits of unlimited career opportunities,  Free on-site car parking, Uniforms provided and laundered, discounted meals,  active Social Club, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide.  Working for Sheraton is so much more than just a job, it’s a lifestyle.  Be your best. Grow your career with Marriott, where you don’t just work–you belong.

 

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 




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