Marriott Careers

Loyalty Executive

Port Douglas, Australia
Rooms and Guest Services Operations


Check out pictures from associates at this location, and some videos too!

Posting Date Aug 15, 2019
Job Number 19113467
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort, Port Douglas, 19 Port Douglas Road, Port Douglas, Queensland, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International Group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,700 properties, and 30 brands, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn more about our company Find Your World.™



This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland.  The resort comprises 295 guest rooms, suites and boutique self contained villas.


 We are currently recruiting for a Loyalty Executive to support the Loyalty Manager and broader resort team in designing and delivering strategies to ensure the highest standard of guest service to our guests and also to engage with our most valuable Elite members to maximise their experience.



About the role:


Support the Loyalty Manager and broader team to ensure outstanding service for our guests including tailoring specific experiences to meet and exceed guest requirements at every opportunity


Manage and coordinate all aspects of Elite member experience form pre-arrival, arrival and throughout their stay


Investigate and analyse guest feedback using internal systems to identify trends and areas for improvement and opportunity


Support the provision of an excellent welcome experience for all guests at the resort


Contribute to and lead key projects for the resort in the area of scope


Handle guest queries and concerns in a professional and efficient manner at all times


Support the team in the absence of the Loyalty Manager




About you:


Experience in a 5* luxury resort or environment


Demonstrated experience of establishing excellent guest relations


Strong analytical skills with the ability to identify opportunities for improvement and implement changes


Demonstrated experience of designing and delivering plans and strategies to maximise guest or customer experience


Outstanding written and verbal communication skills and customer service skills


Experience in training /coaching and influencing others


A strong desire to progress your career within a 5* environment and an international hotel brand




Full Australian working rights are required for this position




Enjoy the benefits of unlimited career opportunities,  Free on-site car parking, Uniforms provided and laundered, discounted meals,  active Social Club, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide.  Working for Sheraton is so much more than just a job, it’s a lifestyle.  Be your best. Grow your career with Marriott, where you don’t just work–you belong.




Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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