Marriott Careers

Communications Agent

Sydney, Australia
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 15, 2019
Job Number 19113400
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


Job Summary

The Sheraton Grand Sydney Hyde Park is seeking a Communications Agent who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated in an environment where exceeding the expectations of our customers is the minimum standard. Additionally, it is essential that you wish to work as a part of a team, as this is central to the way that we do business. In return we offer unlimited career opportunities, industry leading benefits and an environment where your development is our priority.

In this role you will accommodate the requests and needs of all guests. You will be required to handle guest enquiries and requests.  You will provide comfort and perform excellent service recovery when guest encounter a challenge with our service or product.  You will be required to work across into the Reception area as required.    The role also consists of making recommendations, reservations as well as many other varied tasks that ensure our guest experience is special.  The Communications Agent will act at all times in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures.

First impressions last! You will possess exceptional communication and interpersonal skills and delight in delivering our guests a memorable experience. Experience with Opera and Front Office in a 4-5 Star Hotel is preferred as well as the ability to work a 7 day rotating roster.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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