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Job Number 19113400
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
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The Sheraton Grand Sydney Hyde Park is seeking a Communications Agent who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated in an environment where exceeding the expectations of our customers is the minimum standard. Additionally, it is essential that you wish to work as a part of a team, as this is central to the way that we do business. In return we offer unlimited career opportunities, industry leading benefits and an environment where your development is our priority.
In this role you will accommodate the requests and needs of all guests. You will be required to handle guest enquiries and requests. You will provide comfort and perform excellent service recovery when guest encounter a challenge with our service or product. You will be required to work across into the Reception area as required. The role also consists of making recommendations, reservations as well as many other varied tasks that ensure our guest experience is special. The Communications Agent will act at all times in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures.
First impressions last! You will possess exceptional communication and interpersonal skills and delight in delivering our guests a memorable experience. Experience with Opera and Front Office in a 4-5 Star Hotel is preferred as well as the ability to work a 7 day rotating roster.