Marriott Careers

Cluster Senior Event Manager

Bristol, United Kingdom
Event Management


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Posting Date Aug 13, 2019
Job Number 19111667
Job Category Event Management
Location Bristol Marriott Royal Hotel, College Green, Bristol, Bristol, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


The Cluster Senior Event Manager is responsible for supporting the hotels within the designated cluster set-up, acting as a trainer, mentor and overall support role.

The expectations of the role will be to support the hotels when required as directed by the Cluster Director of Sales. Support will comprise of overseeing events teams, leading the execution of activities ensuring that the events team delivers a seamless process from initial enquiry to post event as well as responding to and managing incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales.  In this role you will also be required to manage the training and mentoring of new and existing associates at both Senior Event Manager and Event Executive level for each property. It is essential to be available when required to work at specific properties for a period of time, and so flexibility in travel is a must in this role.

The Cluster Senior Event Manager contributes to the financial reporting, analysis and forecast activity and provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills. Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre –event, during event and past event. Recognizes opportunities to maximize revenue, conversion and drive repeat business. The Cluster Senior Event Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.


Education and Experience

  • Experience and reference from similar sales or event team management role.

  • High School Diploma or equivalent required; Bachelor’s Degree preferred



Executing Event Operations

  • Manage assigned Events Sales Team(s) as required.

  • Coaches the events teams and trains new starters on the correct use of systems and sales process to ensure booking integrity, consistency & accuracy.

  • Take an active role in the handling of all incoming enquiries including supporting and coaching new starters with sales skills.

  • Ownership for the management and conversion of assigned enquiries.

  • Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.

  • Coordinates with all relevant hotel departments to ensure consistent high level service throughout the event process.

  • Monitoring and optimization of the hotel’s meeting room inventory and collaborates on group room inventory with revenue and sales to achieve hotel’s group and catering budget.

  • Is the ambassador for promoting Meetings Made as our meetings identity and ensuring that the team adhere to brand standards in all areas of Event Management.

  • Expertise in menu planning, food presentation, meeting room set ups, audio visual and banquet service standards.

  • Generate incremental revenue and deliver excellent guest service.

  • Conducts compelling show rounds to win the business.

  • Proactively resolicits previous customers and event bookers for future opportunities.

  • Identifies key drivers of business success and keeps team focused on the critical few to achieve KPI results.

  • Responsible for implementing new initiatives for the Event Management discipline using Land-It and supporting these roll outs across the cluster.

  • Supporting the CDOS with compiling of month end reporting.

    Executing the Sales and Marketing Strategy

  • Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution.

  • Effectively up sells products and services throughout the event process.

  • Effectively manages customer budgets to maximize revenue and meet customer needs.

  • Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

  • Perceive the wider impact of issues on the immediate business environment.

  • Communicate the strategy and direction in the way that generates excitement, enthusiasm and commitment.

  • Partners with Sales and Revenue Management to communicate sales strategies and goals and ensure implementation at the hotel. 

  • Identifies and communicates revenue and profit opportunities with leadership team.

  • Maintains awareness of competitive offering and market trends.

  • Contribute to hotel forecast requirements.

    Managing Profitability

  • Acts as a mentor to support the Senior Event Managers to manage their annual operating budget to achieve or exceed budget expectations.

  • Reviews financial reports and statements to determine how event management is performing against budget.  Supports sales strategy team to determine areas of concern and develops strategies to improve the department’s financial performance.

  • Manages any Incentive Plans supporting the cluster event teams.



    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

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