Marriott Careers

Franchised Front Office Manager

Portland, Oregon
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 07, 2019
Job Number 19109001
Job Category Rooms and Guest Services Operations
Location Residence Inn Portland Downtown/RiverPlace, 2115 SW River Pkwy, Portland, Oregon, United States VIEW ON MAP
Brand Residence Inn
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via email at :  baspnes@innventures.com


Additional Information: This hotel is owned and operated by an independent franchisee, InnVentures, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

We are seeking a customer service fanatic with prior hotel Front Desk Supervisor or Lead experience to fulfill our Front Office Manager at the 258-room Residence Inn in downtown Portland, Oregon!

Job Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences!  As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. 

RequirementsAs a Front Office Manager, you will:

  • Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
  • Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction. 
  • Apply problem solving skills to resolve guest issues to their satisfaction.
  • Supervise ordering and inventory for front office supplies within a set budget.
  • Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
  • Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.

Potential Advancement Opportunities:

Operations Manager or Sales Manager – Assistant General Manager

Previous hotel front office experience is required!  To be successful in this role, you need strong verbal and written communication skills.  You must be able to read, write, type and use basic technology.  This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds.  Applicants must be available to work evenings, weekends and holidays

InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.

 

This company is an equal opportunity employer.

 

 

 

 

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